CCRA Annual Report to Parliament 2002-2003

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http://www.cra-arc.gc.ca/gncy/nnnl/2002-2003/prfrmnc-e/mp_tx_r07_rd_hd-eng.html

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Tax Services

Expected Outcome

Canadians pay their fair share of taxes and the tax base is protected

Performance rating

Data
quality

Anticipated Result

7

2002-2003
Met
Good

Core business is under transformation to better meet our mission
2001-2002
Met
Reasonable

Performance Expectations:

  • Deliver on commitments as stated in the CCRA Corporate Business Plan.

Performance Summary – We have met this Anticipated Result, as demonstrated by the following performance against our expectation:

  • successfully delivered on key innovation commitments stated in our Corporate Business Plan

We successfully met key innovation commitments under Future Directions. Transforming our core business in a manner that keeps pace with changes in technology, business and management practices, and the expectations of Canadians is at the core of this change objective.

We expanded the range of electronic service delivery options available. We enhanced our Web site and added content to our Interactive Information Services, and have all major policy documents, forms, and guides on-line. Business registration on-line is continually growing in usage, and the charities registration form is now available on-line. There are future plans for EFILE capabilities. Online filing options are being expanded for all client groups, and telephone filing options are available for certain returns. A substantial number of our clients are taking advantage of these services.

We work in close partnership with other government departments, the provinces, territories, First Nations and private sector to simplify and streamline products and services.

Partnerships

CCRA's Web site realignment with the Government of Canada's Web site to provide more seamless and tighter integration with the various identified gateways and clusters

Joint Business Number registration initiatives with New Brunswick, Manitoba, and the Workers' Compensation Board of British Columbia

Partnership with HRDC to reduce burden on employers for payroll requirements

Private sector collaboration in developing software options for T4 payroll software and Corporation Internet Filing

Voluntary Sector Initiative and the Joint Regulatory Table to identify areas for improvement in the administration of registered charities

Partnership with international organizations and countries (i.e., OECD) who want to model their tax programs on ours and find common ways to do business

Under the SR&ED program, joint CCRA-industry committees developed brochures and sector-specific guidance documents. The SR&ED Partnership Committee is currently participating in the development of a Strategic Business Plan for the program

Work progressed on the re-engineering and enhancement of the following projects: GST/HST Redesign, Other Levies System (both of which incorporate the standardized accounting platform), T3 Automation project, T1 Matching Redesign, Magnetic Media Redesign, and EFILE Modernization.

The GST/HST Redesign project will enable us to better interface with the ministère du Revenu du Québec and the three harmonized provinces. The GST/HST Enhanced Registration Review (GERR) project will identify high-risk registrants before they receive any payments, and the refined GST/HST credit return and rebate automated edit checks will be more discriminating.

We initiated several projects to enhance our programs and processes including debit cards for payments at selected TSOs, and pre-authorized account debits for instalment or arrears payments in 2001. As well, new scanning technology will capture evidentiary documents for court prosecution.



Date modified:
2003-10-29