CCRA Annual Report to Parliament 2002-2003

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http://www.cra-arc.gc.ca/gncy/nnnl/2002-2003/prfrmnc-e/mp_crp_r5-eng.html

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Corporate Management and Direction

Expected Outcome

Performance of our business services and operations is maximized through modern and innovative management approaches

Performance rating

Data
quality

Anticipated Result

5

2002-2003
Met
Good

Information Technology Capacity and Renewal that maintains operational excellence and IT solutions leadership
2001-2002
Met
Good

Performance Expectations:

  • Continued high system availability target delivery.
  • Data Centre recoverability infrastructure components and response procedures in place.
  • Support of high quality IT solutions to meet the CCRA's current and future business and capacity needs with the implementation of a single common e-commerce infrastructure.

Performance Summary – We have met our Anticipated Result, as demonstrated by the following performance against expectations:

  • continued to meet our System Availability targets and Data Centre Recovery milestones
  • achieved availability targets for critical systems, reduced scheduled and unplanned outages, reduced failure points, and improved fault tolerance, to deliver better service to Canadians
  • continued to deliver high quality IT solutions to meet the CCRA's current and future business and capacity needs

An effective IT infrastructure depends on system performance, capacity, reliability and high availability. All these elements are critical to the CCRA's success in providing service to Canadians and to virtually all of our modernization initiatives. Our technical environment grows increasingly complex each year and the CCRA's information technology function strives to provide safeguards to meet heightened security requirements.

In 2002-2003, we made excellent progress against the IT commitments in the Corporate Business Plan. We installed an e-business computing platform; a preliminary infrastructure for business intelligence and decision support (BI/DS); service availability was improved under Service Availability Improvement (SAI); Data Centre Recovery (DCR) has provided additional data recovery assurance; the Corporate Administrative System (CAS) has been upgraded; and we have published the CCRA IT Strategic Framework, which will guide our IT activities for 2003-2006.

The CCRA's IT environment is having a significant and positive impact on our core business. With the newly installed e-business computing platform, the CCRA will be well placed to meet future business needs. Our Internet Site and TIPS business applications are now operating on this platform, with more applications to come.

Our IT function supported the Customs Action Plan with appropriate technological solutions. This has enhanced our border services and security measures.

CCRA's IT function implemented major Tax, Benefits, Customs, Appeals and Charities systems releases while providing ongoing maintenance for over 280 applications. Some key successes included Internet and Government On-Line (GOL) applications, such as E-file Agent and Address Change On-Line. This function participated in the development of GOL by providing support and delivery of common pathfinders such as Authentication Management (Secure Channel) and CCRA program-specific applications such as T2-Netfile and Individual Welcome Page to provide better client-centric service to Canadians.

Through our IT Renewal initiative, we strive to create an IT organization that supports employee well-being and a healthy balance between work and lifestyle. We believe this contributes to a cultural change that is aimed at improving our ability to deliver services to our clients.



Date modified:
2003-10-29