An Overview of CCRA Operations

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Before outlining the context for the CCRA's new directions and the corporate objectives we will pursue, the following overview of the new agency structure provides some background information. We have a new Board of Management to guide our organization in meeting our goals and corporate objectives. It consists of 15 federally appointed members, 11 of whom are chosen by the Governor in Council from lists of nominees submitted by the provinces and territories. These individuals come from the private and voluntary sectors, representing the taxpayers, charitable organizations, importers and exporters, and businesses, small and large, that we serve. They bring the priorities and concerns of Canadians directly into the management of the CCRA.

The following diagram displays the Board of Management within the organization structure of the CCRA.

Business Overview

Historically, Revenue Canada identified six business lines: assistance to clients and assessment of returns; verification and enforcement; revenue collections; appeals; customs and trade administration; and administration and information technology. Discussions are underway with Treasury Board to finalize a Planning, Reporting, and Accountability Structure (PRAS) for the CCRA.

To provide a basic picture of day-to-day operations, the following table provides an overview of the CCRA's key activities, challenges, and performance targets for 2000-2001.

CCRA business overview

	Revenue and Benefit Services	Customs and Trade Services	Corporate Services
	provide services to taxpayers and educate and inform administer income-based benefit programs register and monitor charitable organizations and deferred income plans interpret and issue legislative rulings process individual and corporate income tax, GST/HST, and excise returns register businesses encourage international compliance with tax legislation and promote Canada's tax, trade, and customs policies conduct audits and investigate customs and tax fraud collect revenue; provide debt management service conduct verification and enforcement activities to promote compliance review assessments and manage appeals	process people, goods, and vehicles entering, leaving, and travelling through Canada detect and prevent illegal cross-border activities collect customs duties collect taxes and levies for certain provinces advise and educate individuals and business on trade laws and agreements administer duty relief administer anti-smuggling initiatives assist with the implementation of the National Firearms Initiative	manage information technology (IT) applications and investments provide legal advice administer human resources (HR) management, including recruitment provide finance and administration functions provide communications services and support conduct internal reviews, audits, and program evaluation provide management support
	manage annual changes to tax legislation and policy maintain and support the annual filing season meet ongoing pressure for improved telephone accessibility address the annual intake of accounts receivable manage the effects of workload growth on our enforcement programs	manage growth in traveller and trader volumes strengthen contraband prevention and invest in detection equipment manage legislative and policy changes (e.g., flowing from new international trade agreements)	ensure a sound IT infrastructure and renewal strategy align HR strategies with business needs ensure adequate levels of investment in infrastructure
	handle more than 30 million public enquiries; 11 million through automated systems process more than 23 million individual and trust tax returns, 1.2 million corporate returns, and 2.1 million GST/HST returns generate more than $5.7 billion from our verification and enforcement activities	process over 110 million travellers aim for 93% client satisfaction for travellers' services process 12 million commercial releases aim for 60% participation in ACROSS (Accelerated Commercial Release Operations Support System) machine releases	attract and retain more skilled professionals reduce support costs for IT assets reduce time and costs for new IT investments

Date modified:

2002-01-04