Introduction

Achieving our Vision

A well functioning tax and benefits system is essential to a healthy economy, a sustainable social infrastructure, and a strong democracy.

Since becoming an agency almost 10 years ago, the Canada Revenue Agency (CRA) has established itself as a high-performing organization with an unparalleled capacity for program delivery, and wide-ranging contact with citizens and businesses. We are responsible for administering, assessing, and collecting billions of dollars on behalf of Canadian governments, money that is used to fund federal and provincial/territorial programs and services that contribute directly to the quality of life of all Canadians. As we move into our second decade as an agency, we will continue to explore ways to improve our service to Canadians, while making efficient and responsible use of public funds.

Today’s environment demands that the CRA be concerned not only with the excellence of current-day operations but also with our adaptability and sustainability over the longer term. In response, we have established a vision that will guide the priorities we pursue and the investments we make to better serve taxpayers and benefit recipients.

A Model for Trusted Administration

Taxpayers must have confidence in our ability to sustain the integrity of their tax and benefits administration. As Canada’s tax system is based on self-assessment and voluntary compliance, maintaining taxpayer trust is essential.

Unparalleled Services and Value to Clients

We will continually explore ways to reduce the administrative burden and overall cost of government for Canadians. The sophistication of our national tax administration infrastructure creates new opportunities for partnerships, eliminates duplication, and enables single-window delivery of tax and benefits services.

Outstanding Career Opportunities

The full potential of the CRA to achieve its vision cannot be realized without knowledgeable staff and top-quality management approaches and systems. In support of this, we will capitalize on our position as a separate employer using staffing principles such as: transparency, representativeness, competency, fairness, efficiency, adaptability, productiveness, and non-partisanship.

Date modified:

2009-04-03