Foreword from the Commissioner

As the Commissioner of the Canada Revenue Agency, I take pride in being a part of such an outstanding public service organization as it approaches its tenth anniversary. Looking back, I am inspired by how far we have come and how much we have accomplished during the past decade. We embarked on a sweeping program of change to inject fresh ideas into the way we operate and provide service to Canadians.

Along the way, we have been recognized for our innovation and our commitment to service excellence, although there remains much left to accomplish together. Indeed, the financial uncertainty that Canada is facing underscores the significance of the work that we do, as well as the importance of serving Canadians to the best of our ability.

We have three overarching objectives for this planning period. Tax integrity remains our core focus and will be advanced by addressing key areas of risk. We will remain at the forefront of service to Canadians by further strengthening our service offerings while working to reduce the administrative cost and burden to our stakeholders. Lastly, our focus on business sustainability is what enables us to maintain our high level of performance as world-class administrators of tax and benefits legislation.

The Summary of the Corporate Business Plan 2009-2010 to 2011-2012 communicates to Parliament, to Canadians, and to clients, partners, and employees, the strategies that will allow us to meet our objectives.

William V. Baker
Commissioner and Chief Executive Officer
Canada Revenue Agency

Our Vision

Values

Date modified:

2009-04-03