Message from the Minister

The Canada Revenue Agency (CRA) touches the lives of every Canadian, not only by collecting taxes, but by administering benefit programs on behalf of federal, provincial, and territorial governments. As Minister of National Revenue, I am proud of what we have accomplished to improve the social and economic well-being of Canadians, and I am confident that we will continue with our high level of service, accountability, and compliance in order to protect Canada’s revenue base.

In 2009, the CRA will begin collecting corporate taxes for the province of Ontario, which will reduce the administrative burden for approximately 40% of Canadian businesses. In addition, the CRA continues to actively participate in the government’s initiative to reduce the paper burden on businesses by 20%.

As a demonstration of our commitment to service and accountability, the CRA has introduced the Taxpayer Bill of Rights, a service complaints process, and Canada’s first Taxpayers’ Ombudsman has been appointed to respond to service concerns from the public. These steps will help maintain the high level of confidence that Canadians have in the CRA.

The Summary of the Corporate Business Plan 2008-2009 to 2010-2011 identifies the priorities that the CRA will pursue so that we can continue to provide Canadians with the information and services they need to meet their tax obligations and receive the benefits to which they are entitled.

The trust that individuals and businesses have placed in the CRA is a testament to the professionalism and dedication of our employees. I can assure you that the CRA will continue to monitor and improve our service to provide taxpayers, benefit recipients, and clients with the results that they expect and deserve.

The Honourable Gordon O’Connor, P.C., M.P.
Minister of National Revenue

Date modified:

2008-03-31