Foreword from the Commissioner

The Canada Revenue Agency (CRA) is a national organization with extensive contact with citizens and businesses that provides more services to more federal, provincial, territorial, and First Nations clients than ever before.

As Commissioner, I am proud of what the CRA has accomplished, ensuring the public’s trust in the tax system, and in meeting our mandate.

Since its creation, the CRA has continued to build on its strengths, and has proven to be a world-class tax administration with a reputation for integrity and fairness. We will continue to strive to reach the CRA’s full potential in serving all Canadians.

The Summary of the Corporate Business Plan 2008-2009 to 2010-2011 communicates to Parliament, to Canadians, and to clients, partners, and employees, the strategies that will allow us to meet our mandate. I believe that we will realize our goals by achieving excellence in our program delivery and in our workplace.

Through the hard work and professionalism of our employees, we have contributed to the well-being of Canadians, and to the efficiency of the Government of Canada. The CRA will continue to focus on strengthening service to Canadians, enhancing our efforts to address non-compliance, reinforcing trust, collaborating with our clients, and working to attract and retain the best people.

By employing innovative management methods, financial stewardship, and effective risk management, I am confident that the CRA will be well-positioned to meet the challenges faced by tax administrations, both now and in the future.

William V. Baker
Commissioner and Chief Executive Officer
Canada Revenue Agency

Date modified:

2008-03-31