Using a Sign-in Partner

1. What is a Sign-In Partner?
2. Who are the Sign-in Partners?
3. What is SecureKey Concierge?
4. What are the advantages of using my Sign-In Partner credential?
5. How can I access My Account for Individuals, My Business Account, MyCRA mobile app or MyBenefits CRA mobile app using a Sign-in Partner?
6. How can I access Represent a Client using my online banking information?
7. Can I still use my CRA user ID and password?
8. If I use the Sign-in Partner login service, will I still be able to use my CRA credential?
9. Can I use the same user ID and password to access My Account for Individuals, My Business Account, Represent a Client, MyCRA mobile app and MyBenefits CRA mobile app?
10. Can I access multiple government services with one bank credential?
11. The institution I do business with is not on the list of Sign-in Partners. What alternative do I have to access services online?
12. I bank with one of the Sign-in Partners on your list, but I'm not registered to bank online. Am I still able to access Government of Canada services using my Sign-in Partner?
13. Will the bank charge me for using my banking credential to access government online services?
14. Can I use different banking credentials for different government services?
15. Can I change which online banking credential I use?
16. I have forgotten or misplaced my bank password and/or user ID. How can I recover them?
17. I lost my bank card, what should I do?
18. How do I revoke or change my bank user ID or password or manage my bank security questions?

1. What is a Sign-In Partner?

Sign-In Partners are private sector companies and organizations that have partnered with SecureKey Technologies to enable their customers to use their online credentials (e.g. card numbers or user names and passwords) to access Government of Canada services.

2. Who are the Sign-in Partners?

See the list of Sign-In Partners.

Other credential providers will be added in the future. Keep checking when you login to access Government of Canada online services.

3. What is SecureKey Concierge?

SecureKey Concierge is a credential broker service that acts as a bridge between the Government of Canada and participating credential service providers (Sign-in Partners). SecureKey Concierge allows you to log in using your online banking information if you have an account with one of the participating Sign-In Partners.

SecureKey operates independently of the financial institutions and the Government of Canada services.

The information you enter (e.g. username, password) and the identity of the financial institution are not shared with the Government of Canada. Similarly, none of your personal tax information will be shared with your financial institution. No personally identifying information or banking details are ever shared.

4. What are the advantages of using my Sign-In Partner credential?

Your existing credentials, such as your online banking credential, are familiar as you may already use them on a regular basis. Using your credential from one of the Sign-In Partners to access government services is convenient as you don’t have to remember a different user ID and password.

The safeguarding of Canadians’ information online is a priority for the Government of Canada and measures have been put in place to ensure secure online access which respects privacy.

Remember that when you use a Sign-In Partner, none of your banking or personally identifiable information is communicated to the government service you are accessing and the Government of Canada does not know which Sign-In Partner you have used. Similarly, no information about the government service being accessed by the user will be shared with the user's Sign-In Partner.

5. How can I access My Account for Individuals, My Business Account, MyCRA mobile app or MyBenefits CRA mobile app using a Sign-in Partner?

To login with a Sign-in Partner, follow these steps:

Step 1 – Select Continue to Sign-in Partner

When you are on the My Account for Individuals, My Business Account, My CRA or MyBenefits CRA web pages, you will find two ways to access the online services; Continue to Sign-in Partner and CRA Login. To login using a Sign-in Partner, select the "Continue to Sign-in Partner" button.

Step 2 – Select your Sign-in Partner

You will be routed to the SecureKey Concierge service where you will be able to select your Sign-in Partner and log in.

Step 3 – If this is your first time accessing the CRA’s online services using your a Sign-in Partner, the CRA will ask you to provide:

• your social insurance number;
• your date of birth;
• your current postal code or ZIP code and;
• an amount you entered on your income tax and benefit return, so have your copy on hand (the line requested will vary and it could be from either the current tax year or the previous one).

For My Business Account you will also need to enter your Business Number.

Step 4 –Receive and enter the CRA security code

You should receive your CRA security code by mail within 5-10 days. (15 days if you are outside Canada or the United States). We will mail it to the address we have on file for you. Have you moved recently?

To access your account, return to the CRA's My Account for Individuals, My Business Account, My CRA or MyBenefits CRA’s web page. Login with your Sign-in Partner, (steps 1 and 2 above) and enter your CRA security code.

To access the services anytime in the future, return to the CRA login services page, or, Mobile apps page select the service you want to use and login.

6. How can I access Represent a Client using a Sign-in Partner

To login with a Sign-in Partner, follow these steps for Represent a Client:

Step 1 – Select Continue to Sign-in Partner

When you are on the Represent a Client web page, you will find two ways to access the online services; Continue to Sign-in Partner and CRA Login. To login with your Sign-in Partner, select the "Continue to Sign-in Partner" button.

Step 2 – Select your Sign-in Partner

You will be routed to the SecureKey Concierge service where you will be able to select your Sign-in Partner and log in.

Step 3 – If this is your first time accessing the Represent a Client service using a Sign-in Partner, the CRA will ask you to provide:

• the eight-character access code from your Notice of Assessment; and
• your postal code or ZIP code.

To access the service anytime in the future, return to Represent a Client and login with your Sign-in Partner (steps 1 and 2 above).

7. Can I still use my CRA user ID and password?

Yes.

8. If I use the Sign-in Partner login service, will I still be able to use my CRA credential?

Yes. You can still use your CRA credential as well as any banking credential. The CRA allows up to a maximum of five credentials per person.

9. Can I use the same user ID and password to access My Account for Individuals, My Business Account, Represent a Client, MyCRA mobile app and MyBenefits CRA mobile app?

Yes. After you register for a CRA login service, you can use the same user ID and password to access all CRA login services—My Account for Individuals, My Business Account, Represent a Client, MyCRA and MyBenefits CRA. In some cases, more identity information may be needed.

If you first registered for My Account

• To access My Business Account, log in. You will be asked to enter your business number.
• To access Represent a Client, simply log in. You will be given access at once. To learn more about representatives, see How do I register for Represent a Client?
• To access MyCRA or MyBenefits CRA, simply log in. You will be given access at once.

If you first registered for My Business Account

• To access My Account for Individuals, Represent a Client, MyCRA or MyBenefits CRA, simply log in. You will be given access at once.

If you first registered for Represent a Client

• To access My Account for Individuals, My Business Account, MyCRA or MyBenefits CRA, log in. You will be asked to give:
  • your social insurance number;
  • your date of birth;
  • your current postal code or ZIP code; and
  • an amount you entered on your personal income tax and benefit return, so have your copy on hand (the line requested will vary and it could be from either the current tax year or the previous one).

• A CRA security code will be mailed to you within 5-10 days (15 days if you are outside Canada or the United States). We will mail it to the address we have on file for you. Have you moved recently?
• To enter your CRA security code and access your account, return to the CRA main page. Select "Log in / Register" in the top right-hand corner. Select the service you want to use, and enter your user ID and password. When prompted, enter your CRA security code. For My Business Account, you will also need to enter your business number.

If you first registered for MyCRA or MyBenefits CRA

• To access My Account for Individuals or Represent a Client, simply log in. You will be given access at once. To learn more about representatives, see How do I register for Represent a Client?
• To access My Business Account, log in. You will be asked to enter your business number.

10. Can I access multiple government services with one bank credential?

Yes. You can use the same banking credential to sign into any number of government services that offer login with SecureKey Concierge. While you are logged into one government service, you can access a second government service without logging in again –provided you have previously validated your identity with the same credential.

11. The institution I do business with is not on the list of Sign-in Partners. What alternative do I have to access services online?

Individuals who do not have a credential (e.g. username and password) with one of the Sign-In Partners can use government-issued credentials, such as the CRA user ID and password. To access the CRA’s services you will need to register for a CRA User ID and password. For more information see, CRA login services.

It is expected that other Sign-In Partners will be added in the future, so keep checking the list of Sign-In Partners when you log in to access Government of Canada services.

12. I bank with one of the Sign-in Partners on your list, but I'm not registered to bank online. Am I still able to access Government of Canada services using my Sign-in Partner?

To log in using a Sign-In Partner that is a financial institution or bank, you must be registered for online banking access. Contact your bank for assistance.

13. Will the bank charge me for using my banking credential to access government online services?

No. This is part of the service your bank offers its customers.

14. Can I use different banking credentials for different government services?

Yes. However, you must keep track of which online banking credentials you used to log in with each government service.

15. Can I change which online banking credential I use?

You can change your online banking credentials at any time. To do so, you will need to sign in using the credential you want to stop using. To learn more, look for the Switch sign-in partner link on the SecureKey page.

16. I have forgotten or misplaced my bank password and/or user ID. How can I recover them?

Contact your financial institution for assistance.

17. I lost my bank card, what should I do?

Contact your financial institution for assistance.

18. How do I revoke or change my bank user ID or password or manage my bank security questions?

Contact your financial institution for assistance.

Date modified:

2016-07-22