Contact the Charities Directorate

Client service representatives
Complaints or concerns about registered charities
Comments on policies and guidance
Comments on our website
Service complaints

Client service representatives:

• give general information about registered charities
• give information on how to apply for registration and how to fill out the application (Form T2050)
• give information to registered charities on how to issue official donation receipts and how to fill out the annual information return (Form T3010)
• give guidance to registered charities on changing their legal name, purposes, activities, and more

If you are looking for information about a specific charity or want to make an information request, go to How to get information about a charity.

You can contact a representative Monday to Friday (except statutory holidays) between 9 a.m. and 6 p.m., local time:

By telephone:
1-800-267-2384

By TTY service for people with a hearing or speech impairment:
1-800-665-0354

You can also contact the Charities Directorate by fax or mail:

By fax:

613-954-8037 (Client Service)
613-954-2586 (Director General’s office)
613-952-6020 (Assessment and Determinations)
613-941-0186 (Filing Enforcement)
613-946-2423 (Corporate and Information Programs)
613-957-8925 (Monitoring)
613-948-1320 (Policy, Planning, and Legislation)

By mail:
Charities Directorate
Canada Revenue Agency
Ottawa ON K1A 0L5

Report suspected non-compliance by registered charities

If you have information that a charity may be non-compliant, please refer to the Leads Program website.

Lead information pertaining to a charity may include:

• conducting improper fundraising
• undertaking non-charitable activities
• providing false receipts
• providing private benefits to directors of the charity or third parties
• misappropriating funds
• lacking direction and control on activities carried out outside Canada
• operating an unrelated business

When submitting a lead on a charity, it is helpful to provide:

• the name of the charity
• the charity's registration number, if available
• detailed information to support your lead
• relevant documentation, if available

You can submit a lead anonymously, but if you choose to identify yourself, your identity is kept confidential. No feedback or updates are given once a lead is submitted. The Charities Directorate’s actions are only made public when they result in a charity being:

• revoked

• annulled
• suspended
• penalized

Comments on policies and guidance

Your opinion counts

If you have comments or suggestions to improve the Charities Directorate's policies and guidance products or if you want to comment on a policy or guidance that is up for consultation, we would like to hear from you. Go to Consultation and feedback on policies and guidance.

Comments on our website

If you have comments that you would like to share, go to Comments about our website.

Service complaints

If you are not satisfied with the service that you receive from the Canada Revenue Agency, you can make a complaint. Go to Make a service complaint.

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Date modified:

2017-06-28