Questions and answers about webinars

• General questions
• Registration questions

General questions

1. How do webinars work?

Charities are invited to register on the contractor's website to test their system to make sure the interface is working properly and to send questions relating to the session topic in advance.

On the day of the webinar, charities log in to the session on the contractor's website. Login details are provided on the contractor's website at the time of registration.

During the session participants will see the slides and hear the presenter. Participants will also be able to send written questions and see other participant's questions. As many questions as possible will be answered during the session.

When the session is done, participants are invited to fill out an evaluation form and then log out.

2. Are webinars open to participants who only have dial-up access?

Yes.

3. I am a person who is hard of hearing. Can I participate in the sessions?

Yes, closed captioning is available for all webinars.

4. I missed a webinar. Are the sessions recorded?

Yes, to watch them, go to Recorded webinars.

Registration

5. What if I have problems registering or logging in?

The contractor hired to deliver the webinars will help you resolve any technical issues. The contractor's contact information is provided when you register for a session.

6. What if I have any other questions?

For any other questions, call our Client Service Section at 1-800-267-2384.

Date modified:

2010-07-02