Troubleshooting

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https://www.canada.ca/en/revenue-agency/services/tax/individuals/community-volunteer-income-tax-program/lend-a-hand-individuals/training-volunteers/autofill/troubleshoot.html

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Troubleshooting

This page lists the most common errors you may encounter when using the Auto-fill my return service and provides steps to assist with troubleshooting. For assistance with UFile error codes, see Rejected tax return. For assistance with EFILE errors, see Verifying EFILE transmission errors.

Before you start, remember to check that you have:

  1. Entered the required information on the EFILE-Netfile setup page in UFile CVITP
  2. Submitted an Authorization request for the individual

If you are currently using Windows 11, and you are experiencing problems with Auto-fill my return:

Older versions of UFile relied on Internet Explorer to access AFR. However, with the recent release of Windows 11, Microsoft Edge has replaced Internet Explorer.

You can install the latest update to UFile which has added support for the Microsoft Edge browser. Download the latest update from UFILE CVITP by clicking on the tax year. Select the downloaded file, click to install and follow the instructions.

Note

  • There is no need to uninstall UFile before downloading the file.
  • The Get Latest Updates or Automatic Updates will not provide the update, you must download it from the website.
  • This issue mostly impacts users running Windows 11. However, prior versions of Windows (10, 8, 7) may also be affected.

The 2021 version is currently undergoing the certification process and should be available to the public on February 17.

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  • Error code: T808

    Error message: The EFILE number must be authorized to transmit an authorization or cancellation request. Please update your account information by indicating that you want to transmit the authorization/cancellation requests. Refer to the EFILE for electronic filers service for more information

    Reason: You are not authorized to electronically transmit an authorization request.

    Troubleshooting:

    1. Log into your EFILE account with your EFILE number and password
    2. Select Maintain account
    3. Select Yes under the section Return types to indicate that you will be using the CRA Auto-fill my return service when completing taxpayer returns

    Note: If you are unable to update this information, contact your EFILE helpdesk.

  • Error code: ERR.073

    Error message: You have multiple authorizations for the SIN or BN entered. You will only be able to obtain tax information if you Login to Represent a Client

    Reason: You attempted to submit an authorization request for an individual, AND you are already authorized on that person’s account, outside of the program.

    Troubleshooting:

    Note: If you do not remove other authorization(s), you cannot use AFR when completing that individual’s return.

  • Error code: T850

    Error message: Expiry date must be greater than the submission date

    Reason: Authorization request expires after 11:59 p.m. Eastern time of the same day it was submitted.

    Troubleshooting:

  • Error code: ERR.051

    Error message: You are not authorized to request tax information for the SIN entered

    Reason: You attempt to access taxpayer information through Auto-fill my return without the successful transmission of an authorization request (via EFILE).

    Troubleshooting:

    1. Login to Represent a Client to ensure you are linked to the CVITP group.
    2. Confirm that authorization request has been submitted.

    Note: If you continue to receive this error message, call the CVITP dedicated helpline at 1‑866‑398‑3488.

  • Error code: ERR.114

    Error message: The Represent a client service has updated the Terms and conditions of use. Before you can access the Tax information web services, you must Log in to Represent a Client and agree to the changes.

    Reason: You try to use the Auto-fill my return service but you haven’t agreed to the updated Represent a Client Terms and Conditions of Use.

    Troubleshooting:


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Date modified:
2021-12-17