Services	Available dates
Telerefund - get the status of your refund for 2012.	all year	press "1"
Goods and services tax/harmonized sales tax (GST/HST) credit - find out if you are eligible for the credit and the date you can expect to receive the next payment.	three weeks before through two and a half weeks after each payment is issued	press "2"
Canada child tax benefit (CCTB) - find out if you are eligible for the CCTB and the date you can expect to receive the next payment.	one week before through one week after each payment is issued	press "3" and then "1"
Universal child care benefit (UCCB) - find out if you are eligible for the UCCB and the date you can expect to receive the next payment.	one week before through two weeks after each payment is issued	press "3" and then "2"
RRSP deduction limit - find the maximum amount you can deduct on your return for 2012.	mid-September to the end of April	press "4" and then "1"
Info-Tax - get tax information for deemed residents and non-residents of Canada.	all year	press "4" and then "2"
Bulletin board - get recent tax and benefit information that may be of interest to you.	all year	press "4" and then "3"
Business information - get tax information relating to operating a business.	all year	press "5"
Tax-free savings account (TFSA) contribution limit - find the maximum amount you can contribute to your TFSA for 2013.	mid-February to the end of December	press "6" and then "2"

To get information from Telerefund, GST/HST credit , CCTB, UCCB, TFSA, or RRSP deduction limit, you will have to give us your social insurance number, your month and year of birth, and:

if you contact us before May 1, the amount you entered on line 150 of your return for 2011; or
if you contact us on or after May 1, the amount you entered on line 150 of your return for 2012.

List of Info-Tax message numbers and topics

104 - Other employment income
117 - UCCB
121 - Interest and other investment income
126 - Rental income
127 - Taxable capital gains
128 - Support payments received
130 - Other income
147 - Non-taxable income
208 - RRSP deduction
214 - Child care expenses
215 - Disability supports deduction
219 - Moving expenses
220 - Support payments made
221 - Carrying charges and interest expenses
229 - Other employment expenses
232 - Other deductions
254 - Capital gains deduction
255 - Northern residents deductions
301 - Age amount
303 - Spouse or common-law partner amount
305 - Amount for an eligible dependant
306 - Amount for infirm dependants age 18 or older
314 - Pension income amount
315 - Caregiver amount
316 - Disability amount (for self)
319 - Interest paid on your student loans
323 - Your tuition, education, and textbook amounts
324 - Tuition, education, and textbook amounts transferred from a child
326 - Amounts transferred from your spouse or common-law partner
330 - Medical expenses for self, spouse or common-law partner, and your dependent children born in 1995 or later
349 - Donations and gifts
363 - Canada employment amount
364 - Public transit amount
365 - Children's fitness amount
367 - Amount for children born in 1995 or later
400 - GST/HST credit
500 - CCTB, UCCB
602 - Filing or making changes to a previous year's return
603 - Your appeal rights
604 - Voluntary disclosures
605 - Authorizing representatives
606 - Refunds
607 - Working income tax benefit
609 - Exchange rates
610 - Do you have to file a return?
611 - Missing information
612 - Tax-free savings account (TFSA)
630 - Enhanced income tax services
631 - Services for persons with disabilities
655 - Home Buyers' Plan
702 - Instalment information
703 - Payment arrangements
710 - Refund, interest, and penalties
882 - Direct deposit
883 - Problem Resolution Program
899 - Info-Tax survey
999 - Main menu

To contact us

By telephone

Use the following telephone numbers to contact us:

Calls from Canada and the U.S.	1-855-284-5942
Calls from outside Canada and the U.S.	613-940-8495
Fax number	613-941-2505
	We accept collect calls.

Regular hours of service

Monday to Friday (holidays excluded)
8:15 a.m. to 5:00 p.m., Eastern time

Extended hours of service

From February 18 to April 30, 2013, except Easter weekend:
From 8:15 a.m. to 9:00 p.m., Eastern time on weekdays
From 9:00 a.m. to 5:00 p.m., Eastern time on Saturdays

By mail

You can write to the International Tax Services Office at the following address:

International Tax Services Office
Post Office Box 9769, Station T
Ottawa ON K1G 3Y4
CANADA

Your opinion counts

If you have comments or suggestions that could help us improve our publications, send them to:

Taxpayer Services Directorate
Canada Revenue Agency
395 Terminal Avenue
Ottawa ON K1A 0S5
CANADA

Previous page | Table of contents

Report a problem or mistake on this page

Date modified:: 2011-01-05

You are here

ARCHIVED - Index

Source URL

Disclaimer

Scraped Page Content

ARCHIVED - Index

We have archived this page and will not be updating it.