ARCHIVED - Index

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ARCHIVED - Index


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We have archived this page and will not be updating it.

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TIPS (Tax Information Phone Service)

Use our automated TIPS by calling 1-800-267-6999 (for calls within Canada and the United States).

Services Available dates
Telerefund - find out the status of your refund for 2011. all year press "1"
Goods and services tax/harmonized sales tax (GST/HST) credit - find out if you are eligible for the credit and the date you can expect to receive the next payment. three weeks before through two and a half weeks after each payment is issued press "2"
Canada Child Tax Benefit (CCTB) - find out if you are eligible for the CCTB and the date you can expect to receive the next payment. one week before through one week after each payment is issued

press "3" and then "1"

Universal Child Care Benefit (UCCB) - find out if you are eligible for the UCCB and the date you can expect to receive the next payment. one week before through two weeks after each payment is issued

press "3" and then "2"

RRSP deduction limit - find out the maximum amount you can deduct on your return for 2011. mid-September to the end of April press "4" and then "1"
Info-Tax - get tax information for deemed residents and non-residents of Canada. all year press "4" and then "2"
Bulletin Board - get recent tax and benefit information that may be of interest to you. all year press "4" and then "3"
Business Information - get tax information relating to operating a business. all year press "5"
Tax-Free Savings Account (TFSA) contribution limit - find out the maximum amount you can contribute to your TFSA for 2012. all year press "6" and then "1"

To get information from Telerefund, GST/HST credit , CCTB, UCCB, TFSA, or RRSP deduction limit, you will have to give us your social insurance number, your month and year of birth, and:

  • if you contact us before May 1, the amount you entered on line 150 of your return for 2010; or
  • if you contact us on or after May 1, the amount you entered on line 150 of your return for 2011.

List of Info-Tax message numbers and topics

  • 104 - Other employment income
  • 117 - UCCB
  • 121 - Interest and other investment income
  • 126 - Rental income
  • 127 - Taxable capital gains
  • 128 - Support payments received
  • 130 - Other income
  • 147 - Non-taxable income
  • 208 - RRSP deduction
  • 214 - Child care expenses
  • 215 - Disability supports deduction
  • 219 - Moving expenses
  • 220 - Support payments made
  • 221 - Carrying charges and interest expenses
  • 229 - Other employment expenses
  • 232 - Other deductions
  • 254 - Capital gains deduction
  • 255 - Northern residents deductions
  • 301 - Age amount
  • 303 - Spouse or common-law partner amount
  • 305 - Amount for an eligible dependant
  • 306 - Amount for infirm dependants age 18 or older
  • 314 - Pension income amount
  • 315 - Caregiver amount
  • 316 - Disability amount (for self)
  • 319 - Interest paid on your student loans
  • 323 - Your tuition, education, and textbook amounts
  • 324 - Tuition, education, and textbook amounts transferred from a child
  • 326 - Amounts transferred from your spouse or common-law partner
  • 330 - Medical expenses for self, spouse or common-law partner, and your dependent children born in 1994 or later
  • 349 - Donations and gifts
  • 363 - Canada employment amount
  • 364 - Public transit amount
  • 365 - Children's fitness amount
  • 367 - Amount for children born in 1994 or later
  • 400 - GST/HST credit
  • 500 - CCTB, UCCB
  • 602 - Filing or making changes to a previous year's return
  • 603 - Your appeal rights
  • 604 - Voluntary disclosures
  • 605 - Authorizing representatives
  • 606 - Refunds
  • 607 - Working Income Tax Benefit
  • 609 - Exchange rates
  • 610 - Do you have to file a return?
  • 611 - Missing information
  • 612 - Tax-Free Savings Account (TFSA)
  • 630 - Enhanced income tax services
  • 631 - Services for persons with disabilities
  • 655 - Home Buyers' Plan
  • 702 - Instalment information
  • 703 - Payment arrangements
  • 710 - Refund, interest, and penalties
  • 882 - Direct deposit
  • 883 - Problem Resolution Program
  • 899 - Info-Tax survey
  • 999 - Main menu

International Tax Services Office

International Tax Services Office
Post Office Box 9769, Station T
Ottawa ON K1G 3Y4
CANADA

Regular hours of service

Monday to Friday (holidays excluded)
8:15 a.m. to 5:00 p.m. (Eastern Time)

Extended hours of telephone service

From mid-February through the end of April
Monday to Thursday (holidays excluded): 8:15 a.m. to 9:00 p.m. (Eastern Time)
Friday (holidays excluded) 8:15 a.m. to 5:00 p.m. (Eastern Time)

Calls from Canada and the U.S. 1-800-267-5177
Calls from outside Canada and the U.S. 613-952-3741
Fax number 613-941-2505

We accept collect calls.

Your opinion counts

If you have any comments or suggestions that could help us improve our publications, we would like to hear from you. Please send your comments and suggestions to:

Taxpayer Services Directorate
Canada Revenue Agency
750 Heron Road
Ottawa ON K1A 0L5
CANADA

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Date modified:
2012-01-04