Document verification service

The document verification service (DVS) is an alternative identity validation option that allows Canadians to register for and access the CRA sign-in services in real-time. DVS provides the option for digital identity validation through document verification when registering for the CRA’s sign-in services. Canadians choosing this option will no longer need to wait up to 10 business days to receive a CRA security code by paper mail in order to register and access the CRA sign-in services. The process requires a mobile device to take a picture of the user’s government-issued photo identification and of themselves to verify their identity. The following are the requirements for this service:

• Be 16 years of age or older
• Have an accepted government-issued document
• Have a mobile device with a working camera

The following original government-issued documents are accepted:

• Canadian passport
• Canadian driver's license
• Provincial/Territorial photo ID card

Mail service updates

The following changes were made to the “Mail” service in My Business Account:

• The service was updated with an enhanced user interface, as well as new and improved message/mail filtering and sorting options.
• A new “Access services” button was added allowing users to access other communication services that are available within the My Business Account portal.
• A new “Reply” feature was added on specific Audit enquiries correspondence allowing users to reply directly to the CRA.
• A new “Switch business account” drop down button was added allowing users to switch between business accounts they have authorized access to.
• A new “Proceed to pay” action button was added for specific correspondence items allowing users to move from the mail page directly to the payment process.
• A new “Submit document” action button was added for specific correspondence items allowing users to move from the mail page directly to the submit documents process.

Connect with us

A new link called “Connect with us” was added to the “Correspondence” side bar taking users to a page with options to contact the CRA or to get help on specific topics that can be found outside the portal.