Charities Directorate service standards
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Charities Directorate service standards
The Charities Directorate of the Canada Revenue Agency (CRA) plays a vital role in ensuring the integrity of the charitable sector in Canada. This is achieved by promoting compliance with the income tax legislation and regulations relating to charities through:
- consistency;
- education;
- quality service; and
- responsible enforcement.
We strive to provide you with fair, courteous, and efficient service.
| Service | Standard | Target |
|---|---|---|
| Responding to telephone enquiries | Respond to a call in the queue within two minutes | 80% |
| Responding to written enquiries | Review and respond to routine written enquiries (that is, enquiries that are generally recurring and that need little research and analysis), within thirty calendar days of receipt | 80% |
| Review and respond to complex written enquiries (that is, enquiries that are specific to a given charity or a donor and need research or analysis, as well as consultation with internal stakeholders), within seventy-five calendar days of receipt. | ||
| Responding to applications for charitable registration | Review and respond to a simple application for charitable registration (that is, an application for an organization that has exclusively charitable purposes and activities and for which we do not need more information to determine if the organization qualifies for charitable registration), within two months of receiving a complete application | 80% |
| Review and respond to a regular application for charitable registration (that is, an application for which we need more information before we can determine if the organization qualifies for charitable registration), within six months of receiving a complete application |
If you want to comment on the Charities Directorate's service standards, please email us.
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- Date modified:
- 2013-07-15