Free tax clinics volunteer survey

This annual survey gives participating organizations and volunteers an opportunity to tell us about their experiences with the Community Volunteer Income Tax Program (CVITP) or the Income Tax Assistance – Volunteer Program (ITAVP) in Quebec. The feedback we receive helps us find ways to improve our programming.

Response rates

• 3,485 people responded to the survey
• 83% of respondents prepared taxes for clients
• 27% of respondents were responsible for organizing a tax clinic (for example, setting-up a clinic, managing office supplies)
• 25% of respondents were responsible for the administration of a tax clinic (for example, registering an organization with the program, applying for the CVITP Grant)

Respondents by location

Figure 1 - Image description

A map of Canada that shows where respondents are located in Canada. There are four regions filled in with different colours:

• 34% of respondents are from the Western region, which includes Manitoba, Saskatchewan, Alberta, British Columbia, Nunavut, Yukon, and the Northwest Territories.
• 32% are from Ontario.
• 26% are from Quebec.
• 9% are from the Atlantic region, which includes Newfoundland and Labrador, Prince Edward Island, Nova Scotia, and New Brunswick.

Respondents by years of experience

• 20% of respondents said this was their first year volunteering
• 31% said they have volunteered for 2 to 5 years
• 19% said they have volunteered for 6 to 10 years
• 31% said they have volunteered for more than 10 years

Satisfaction levels

• 83% of respondents were satisfied with the support they received from their local CRA coordinator
• 84% of respondents were satisfied with the dedicated help line for volunteers
• 91% of respondents were satisfied with the volunteer training webpages
• 86% of respondents were satisfied with the volunteer training webinars
• 91% of respondents were satisfied with the Represent a Client CRA portal to obtain taxpayer information

What we're doing

We've listened to your feedback and are working on the following improvements:

• Extended the CVITP Grant program for another year
  • Respondents expressed their need for and appreciation of this program. We are pleased to announce that the CVITP Grant will be returning for 2026.
• Launched a new digital promotional toolkit
  • We developed the CVITP digital toolkit to build on the promotional resources available to organizations. The new tools include downloadable social media posts, public service announcement templates and poster templates.
• Redesigned webpages
  • We redesigned and updated the CVITP Canada.ca webpages to be more interactive and provide clearer guidance.
• Enhanced the CVITP & ITAVP learning guides
  • We introduced a new learning path to help volunteers navigate the online training webpages. The case studies now provide additional context for practical learning. Additionally, new webpages were added to streamline access to news, program updates, and training webinars.

Our free tax clinic programs count on community organizations and volunteers from coast-to-coast-to-coast, and they wouldn’t be possible without their ongoing dedication to the program and their communities.

Disclaimer: The data presented on this page is rounded, and percentages may not add up to 100%.