Serving You Better is a key component of the CRA's commitment to improve services offered to Canadians and to recognize small and medium businesses as valued clients of the CRA. When small and medium businesses give their feedback to the CRA, they are sharing valuable insights that the CRA can use to make our programs and services more streamlined and client-focused.

Topics

• Track how the CRA is helping small and medium businesses
• How the CRA consults with small and medium businesses

Reports

• 2018 Serving You Better consultations with small and medium businesses
  • Report on the Canada Revenue Agency’s 2018 Serving You Better consultations with small and medium businesses (HTML)
  • Report on the Canada Revenue Agency’s 2018 Serving You Better consultations with small and medium businesses (PDF, 4.91 MB)
    
• 2016 Serving You Better consultations with small and medium businesses
  • Report on the Canada Revenue Agency’s 2016 Serving You Better consultations with small and medium businesses
• 2014 consultations – CRA report
  • We heard you: cut red tape for small and medium businesses (HTML)
  • We heard you: cut red tape for small and medium businesses (PDF, 1.05 MB)
• 2014 consultations – Third party report (Ipsos Reid)
  • Canada Revenue Agency - 2014 Public Consultations on Red Tape Reduction (HTML)
  • Canada Revenue Agency - 2014 Public Consultations on Red Tape Reduction (PDF, 247 KB)
• 2012 consultations
  • Focussing on Small Business Priorities: Canada Revenue Agency Consultations on Cutting Red Tape (HTML)
  • Focussing on Small Business Priorities: Canada Revenue Agency Consultations on Cutting Red Tape (PDF, 675 KB)