Date: 20130201
Docket: T-1775-10
Citation: 2013 FC 117
Ottawa, Ontario, February 1, 2013
PRESENT: The Honourable Mr. Justice Mandamin
BETWEEN:
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CANADIAN
NATIONAL RAILWAY
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Applicant
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and
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DENISE
SEELEY AND
CANADIAN
HUMAN RIGHTS COMMISSION
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Respondents
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ONTARIO HUMAN
RIGHTS COMMISSION,
FEDERALLY
REGULATED EMPLOYERS
–
TRANSPORTATION AND
COMMUNICATION
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Interveners
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REASONS
FOR JUDGMENT AND JUDGMENT
[1]
This is an application for judicial review of the Canadian
Human Rights Tribunal [the Tribunal] September 29, 2010 decision allowing Ms. Denise
Seeley’s complaint of human rights discrimination because of family status by
the employer the Canadian National Railway [CN].
[2]
Ms. Seeley had filed a complaint alleging that her
employer, CN, has discriminated against her on the basis of her family status
by failing to accommodate her parental childcare obligations and by terminating
her employment. Family status is a protected ground under the Canadian Human
Rights Act, RSC 1985, c H-6 [the Act].
[3]
Ms. Seeley was employed by CN as a freight train
conductor and her home terminal was Jasper, Alberta. She was on laid off status
and was recalled by CN to report to a temporary work assignment to cover a
major shortage in Vancouver, British Columbia. She advised she could not report
to Vancouver because of childcare issues. CN gave Ms. Seeley additional time
to report. After she did not report for work to Vancouver by a June 30, 2005
deadline, CN terminated her employment.
[4]
The Tribunal found that Ms. Seeley had proven prima
facie employment discrimination on the basis of family status. It further
found that CN had not met its duty to accommodate Ms. Seeley. Finally, the
Tribunal issued the remedial order directing the CN review its accommodation
policy, pay compensation for lost earnings as well as additional compensation
for pain and suffering and for reckless conduct.
[5]
The Applicant submits the Tribunal made errors of law as
well as fact in sustaining Ms. Seeley's complaint. It submits the Tribunal
erred in finding prima facie case of discrimination had been made out,
in finding CN had not met its duty to accommodate, and in awarding additional
damages based on a finding of reckless conduct.
[6]
I conclude that the Tribunal did not err in finding
parental childcare obligations comes within the term "family status"
in the Act. I also conclude the Tribunal applied the correct test for finding
prima facie discrimination on the basis of family status. Finally, I
conclude the Tribunal did not err in finding, on the evidence before it, that
the CN had not met its duty to accommodate Ms. Seeley.
Background
[7]
Ms. Seeley was hired by CN as a brakeman in 1991 and
qualified as a freight train conductor 1993. Her home terminal was Jasper, Alberta. Ms. Seeley’s husband is also employed by CN as a locomotive engineer. Ms. Seeley’s
first child was born in 1999 and her second child was born in 2003. The family
lived in Brule, Alberta approximately 98 km from Jasper.
[8]
Ms. Seeley worked as a conductor from 1991 to 1997. In
1997 she was laid off. Ms. Seeley remained on layoff status from November
1997 until February 2005 but continued to accumulate seniority in accordance
with the collective agreement between CN and the Union. During the period 1997
to 2001 she performed work for CN on emergency calls.
[9]
CN is a transcontinental railway operating throughout Canada and the United States. It operates trains 24 hours a day, seven days a week, throughout the
entire year.
[10]
CN has negotiated arrangements to protect against shortages
of employees to run trains in any particular terminal in its large rail
network. Article 115 of CN’s collective agreement with the United
Transportation Union allows the CN to recall employees who have been laid off,
in order of seniority, and require such employees to report to work within 15
days. Article 148.11 requires employees with a seniority date after June 29,
1990 to protect shortages throughout the western region of Canada which includes Vancouver.
[11]
In 2005 CN experienced a severe shortage of conductors at
its Vancouver terminal. In response to that shortage, CN recalled 47 laid-off
employees from across western Canada in order of seniority beginning February
25, 2005.
[12]
A CN representative telephoned Ms. Seeley's home on
February 26, 2005 and spoke to Ms. Seeley's husband advising that Ms. Seeley
was being recalled to protect the Vancouver shortage.
[13]
Ms. Seeley wrote and requested a 30-day extension of
the reporting deadline which CN granted. Shortly before the new deadline she
wrote a further letter to CN asking that she be relieved from reporting to Vancouver on a compassionate basis. Her concern related to the lack of childcare options.
[14]
Ms. Seeley’s initial March 4, 2005 letter to CN set
out her family situation. She indicated she had two children, one six years old
in kindergarten and the other 21 months old. She had no immediate family nearby
to help care for the children and the daycare in nearby Hinton only covered the
standard daily business hours. Her husband is also a railroader and may be away
for periods from 14 to 24 hours at a time. She requested the 30-day extension
to explore childcare options that may exist. She also made telephone requests.
On March 26, 2005 Ms. Seeley wrote asking she be relieved from reporting
to Vancouver on a compassionate basis under the terms of the collective
agreement. CN never responded nor did it provide any information about the term
or details of the shortage recall assignment in Vancouver.
[15]
CN maintained its position that Ms. Seeley was required
to report to Vancouver under the terms of the collective agreement but did
provide additional time. Ms. Seeley's reporting date was extended from
March 14, 2005 to March 29, 2005 and further extended until May 6, 2005. The Union indicated that Ms. Seeley required additional time to report and CN extended
that the reporting deadline to June 30, 2005.
[16]
On June 20, 2005, CN requested Ms. Seeley advise, by
June 30, 2005, whether or not she would report for duty to cover the shortage
in Vancouver. CN further informed her that her failure to do so would result in
her employment being terminated. Ms. Seeley responded on June 27, 2005
stating that she was awaiting a decision on her request for relief and asked
the June 30 deadline be forgone until CN made a decision on the request for
compassionate allowance.
[17]
On July 4, 2005, CN advised to Ms. Seeley her
employment was terminated because she failed to cover the shortage in Vancouver.
[18]
Ms. Seeley filed a complaint with the Canada Human
Rights Commission [the Commission] on June 26, 2006, alleging discrimination on
the basis of family status. The matter went before the Tribunal in 2009, and
the Tribunal released its decision on September 29, 2010, allowing Ms. Seeley's
complaint.
Decision under Review
[19]
The Tribunal noted that Ms. Seeley bore the onus of
establishing a prima facie case of discrimination based on family
status. It adopted the approach that a prima facie case exists where the
duties and obligations incurred by parents combined with the employer's rules make
the complainant unable to participate equally and fully in employment with the
employer. Hoyt v Canadian National Railway, [2006] CHRD No 33 [Hoyt];
Brown v Canada (Department of National Revenue, Customs and Excise),
[1993] CHRD No 7 [Brown].
[20]
The Tribunal decided that family status included parental
child care obligations. It rejected CN’s submission for a more onerous test for
prima facie discrimination of “a serious interference” drawn from the
British Columbia Court of Appeal decision in Health Services Association of
British Columbia v Campbell River and North Island Transition Society, 2004
BCCA 260 [Campbell River].
[21]
The Tribunal concluded that Ms. Seeley had established
a prima facie case since CN’s ordering Ms. Seeley into cover the Vancouver shortage made it impossible for her to arrange for appropriate childcare. The
Tribunal found, because of Ms. Seeley’s parental duties and obligations,
she was unable to participate equally and fully in employment due to CN rules
and practices.
[22]
The Tribunal held the onus shifted it to CN to demonstrate
that the requirement to report to cover the Vancouver shortage was a bona
fide occupational requirement [BFOR]. Public Service Labour Relations
Commission v BCGSEU, [1999] 3 S.C.R. 3, at paras. 54 – 68 [Meiorin].
[23]
The Tribunal went on to conclude CN did not produce
evidence to prove that accommodating Ms. Seeley would have constituted
undue hardship for the CN. The Tribunal decided the undue hardship analysis
must be applied in the context of the individual accommodation requested which
was not done in Ms. Seeley's case. The Tribunal found the CN had a
comprehensive accommodation policy which could include the ground of family
status and the collective agreement allowed CN to exempt employees from
covering the shortage if they have a "satisfactory reason".
[24]
The Tribunal decided that CN did not provide reasonable
accommodation to Ms. Seeley because CN did not respond to Ms. Seeley's
request for accommodation nor did it meet with her to discuss her situation.
The Tribunal found CN did not apply its own accommodation guidelines and
policies and instead had decided that parental childcare obligations was not a
family status category for which accommodation was required.
[25]
Finally the Tribunal imposed following remedies:
a. CN must work with the Commission to ensure
discriminatory practices did not continue and appropriate accommodation
policies were in place,
b. CN reinstate Ms. Seeley as of March 2007
with her seniority uninterrupted,
c. compensation for loss of wages and benefits,
d. compensation for pain and suffering in the
amount of $15,000, and
e. damages for reckless conduct in the amount of
$20,000, the maximum allowable.
[26]
CN now applies for judicial review of the Tribunal
decision.
[27]
The Commission [the Respondent Commission] participates as
a respondent along with Ms. Seeley [the Respondent].
[28]
The Ontario Human Rights Commission [the Intervener OHRC]
intervenes as well as the Federally Regulated Employers - Transportation and
Communications [the Intervener FRE-T&C].
Legislation
[29]
The Canadian Human Rights Act, RSC, 1985, c H-6
provides:
2. The purpose of this Act is to extend the laws in
Canada to give effect, within the purview of matters coming within the
legislative authority of Parliament, to the principle that all individuals
should have an opportunity equal with other individuals to make for
themselves the lives that they are able and wish to have and to have their
needs accommodated, consistent with their duties and obligations as members
of society, without being hindered in or prevented from doing so by
discriminatory practices based on race, national or ethnic origin,
colour, religion, age, sex, sexual orientation, marital status, family
status, disability or conviction for an offence for which a pardon has
been granted or in respect of which a record suspension has been ordered.
3. (1) For all purposes of this Act, the prohibited
grounds of discrimination are race, national or ethnic origin, colour,
religion, age, sex, sexual orientation, marital status, family status,
disability and conviction for which a pardon has been granted.
7. It is a discriminatory practice, directly or
indirectly,
...
(b) in the course of employment, to differentiate
adversely in relation to an employee, on a prohibited ground of
discrimination.
10. It is a discriminatory practice for an employer,
employee organization or employer organization
(a) to establish or pursue a policy or practice,
or
(b) to enter into an agreement affecting recruitment,
referral, hiring, promotion, training, apprenticeship, transfer or any other
matter relating to employment or prospective employment,
that deprives or tends to
deprive an individual or class of individuals of any employment
opportunities on a prohibited ground of discrimination.
53. (1) At the conclusion of an inquiry, the member or
panel conducting the inquiry shall dismiss the complaint if the member or
panel finds that the complaint is not substantiated.
(2) If at the conclusion of the inquiry the
member or panel finds that the complaint is substantiated, the member or
panel may, subject to section 54, make an order against the person
found to be engaging or to have engaged in the discriminatory practice and
include in the order any of the following terms that the member or panel
considers appropriate:
(a) that the person cease the discriminatory practice
and take measures, in consultation with the Commission on the general
purposes of the measures, to redress the practice or to prevent the same or a
similar practice from occurring in future, including
(i) the adoption of a special program, plan or
arrangement referred to in subsection 16(1), or
(ii) making an application for approval and implementing
a plan under section 17;
(b) that the person make available to the victim of the
discriminatory practice, on the first reasonable occasion, the rights,
opportunities or privileges that are being or were denied the victim as a
result of the practice;
(c) that the person compensate the victim for any or
all of the wages that the victim was deprived of and for any expenses
incurred by the victim as a result of the discriminatory practice;
(d) that the person compensate the victim for any or all
additional costs of obtaining alternative goods, services, facilities or
accommodation and for any expenses incurred by the victim as a result of the
discriminatory practice; and
(e) that the person compensate the victim, by an
amount not exceeding twenty thousand dollars, for any pain and suffering
that the victim experienced as a result of the discriminatory practice.
(3) In addition to any order under subsection (2), the
member or panel may order the person to pay such compensation not
exceeding twenty thousand dollars to the victim as the member or panel may
determine if the member or panel finds that the person is engaging or has
engaged in the discriminatory practice wilfully or recklessly.
[Emphasis added]
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2. La présente loi a pour objet de compléter la
législation canadienne en donnant effet, dans le champ de compétence du
Parlement du Canada, au principe suivant : le droit de tous les individus,
dans la mesure compatible avec leurs devoirs et obligations au sein de la
société, à l’égalité des chances d’épanouissement et à la prise de mesures
visant à la satisfaction de leurs besoins, indépendamment des considérations
fondées sur la race, l’origine nationale ou ethnique, la couleur, la
religion, l’âge, le sexe, l’orientation sexuelle, l’état matrimonial, la
situation de famille, la déficience ou l’état de personne graciée.
3. (1) Pour l’application de la présente loi, les motifs
de distinction illicite sont ceux qui sont fondés sur la race, l’origine
nationale ou ethnique, la couleur, la religion, l’âge, le sexe, l’orientation
sexuelle, l’état matrimonial, la situation de famille, l’état de personne
graciée ou la déficience.
7. Constitue un acte discriminatoire, s’il est fondé sur
un motif de distinction illicite, le fait, par des moyens directs ou
indirects :
...
b) de le défavoriser en cours d’emploi.
10. Constitue un acte discriminatoire, s’il est fondé sur
un motif de distinction illicite et s’il est susceptible d’annihiler les
chances d’emploi ou d’avancement d’un individu ou d’une catégorie
d’individus, le fait, pour l’employeur, l’association patronale ou
l’organisation syndicale :
a) de fixer ou d’appliquer des lignes de conduite;
b) de conclure des ententes touchant le recrutement, les
mises en rapport, l’engagement, les promotions, la formation,
l’apprentissage, les mutations ou tout autre aspect d’un emploi présent ou éventuel.
53. (1) À l’issue de l’instruction, le membre instructeur
rejette la plainte qu’il juge non fondée.
(2) À l’issue de l’instruction, le membre instructeur qui
juge la plainte fondée, peut, sous réserve de l’article 54, ordonner, selon
les circonstances, à la personne trouvée coupable d’un acte discriminatoire :
a) de mettre fin à l’acte et de prendre, en consultation
avec la Commission relativement à leurs objectifs généraux, des mesures de
redressement ou des mesures destinées à prévenir des actes semblables,
notamment :
(i) d’adopter un programme, un plan ou un arrangement
visés au paragraphe 16(1),
(ii) de présenter une demande d’approbation et de mettre
en oeuvre un programme prévus à l’article 17;
b) d’accorder à la victime, dès que les circonstances le
permettent, les droits, chances ou avantages dont l’acte l’a privée;
c) d’indemniser la victime de la totalité, ou de la
fraction des pertes de salaire et des dépenses entraînées par l’acte;
d) d’indemniser la victime de la totalité, ou de la
fraction des frais supplémentaires occasionnés par le recours à d’autres
biens, services, installations ou moyens d’hébergement, et des dépenses
entraînées par l’acte;
e) d’indemniser jusqu’à concurrence de 20 000 $ la
victime qui a souffert un préjudice moral.
(3) Outre les pouvoirs que lui confère le paragraphe (2),
le membre instructeur peut ordonner à l’auteur d’un acte discriminatoire de
payer à la victime une indemnité maximale de 20 000 $, s’il en vient à la
conclusion que l’acte a été délibéré ou inconsidéré.
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Issues
[30]
The parties and interveners raise a number of issues. The
Intervener OHRC does not set out issues but addresses topics that relate to the
issues. The issues identified overlap or are differently phrased and may be
reduced to the following:
a. what is the appropriate standard of review for
the Tribunal’s rulings with respect to:
i. the interpretation of family status in the Act;
ii. the test for prima facie discrimination on family
status;
iii. the determination of remedies?
b. did the Tribunal err in finding prima facie
discrimination on the evidence before it?
c. did the Tribunal err in finding a failure to
accommodate?
d. did the Tribunal err in its order for remedies?
[31]
The issues in the proceeding follow much as in Attorney
General of Canada v Fiona Ann Johnstone and the Canadian Human Rights
Commission 2013 FC 113 which I have also decided.
Standard of Review
[32]
CN submits that the issues relating to the proper
interpretation of family status, the legal test for establishing prima facie
discrimination and whether the Tribunal erred in crafting its remedial orders
are all questions of law to which the standard of correctness applies. While
the Act is the home statute for the Tribunal, it is also within the
jurisdiction of other tribunals, such as labour, arbitration and public service
tribunals.
Standard of Review for Interpretation of “family status” in the Act
[33]
CN submits the interpretation of “family status” is a
question of central importance to the legal system since the Supreme Court of
Canada recognized that all human rights legislation across Canada should be similarly interpreted. If human rights legislation is to be interpreted in a
purposive manner, differences in wording should not obscure the essentially
similar purposes of such provisions, unless the wording evinces a different
purpose on behalf of a particular provincial legislature. University of
British Columbia v Berg, [1993] 2 S.C.R. 353 at para 32 [Berg]; Gould
v Yukon Order of Pioneers, [1996] 1 S.C.R. 571 at para 48 [Gould].
[34]
In 2008, the Supreme Court of Canada in Dunsmuir v New Brunswick, 2008 SCC 9 [Dunsmuir] held there are two standards of review:
correctness and reasonableness. Dunsmuir recognized that deference is
generally appropriate where a tribunal is interpreting its home statute.
Deference may also be warranted where a tribunal has developed particular
expertise in the application of a general common law or civil rule in relation
to a specific statutory context (Dunsmuir at para 54). In Canada
(Citizenship and Immigration) v Khosa, 2009 SCC 12 [Khosa] the
Supreme Court confirmed that administrative decision makers are entitled to a
measured deference in matters that relate to their special role, function and
expertise (Khosa at paras 25-26).
[35]
The Supreme Court stated the standard of correctness will
continue to apply to constitutional questions, questions of law that are of
central importance to the legal system as a whole and that are outside the
adjudicator’s expertise as well as questions regarding jurisdictional
boundaries between two or more competing specialized tribunals (Dunsmuir
at paras 58, 60, 61). Furthermore, the standard of correctness will also apply
to true questions of jurisdiction.
[36]
Recently, in Canada (Canadian Human Rights Commission) v
Canada (Attorney General), 2011 SCC 53 [Mowat SCC], the Supreme
Court considered whether the Canadian Human Rights Tribunal could order legal
costs as a form of compensation. This issue directly related to the
interpretation and application of the Tribunal's own statute, namely the Act.
The Supreme Court held the question of whether a particular tribunal could
grant legal costs was not one of central importance to the Canadian legal
system. The Court also found that question was not outside the expertise of the
Tribunal. The Supreme Court found the Tribunal's decision on the issue of
awarding costs based on its interpretation of the relevant provision in the Act
to be reviewable on the standard of reasonableness. Mowat SCC at paragraph
27 stating:
In summary, the issue of whether
legal costs may be included in the Tribunal's compensation order is neither a
question of jurisdiction, nor a question of law of central importance to the
legal system as a whole and outside the Tribunal's area of expertise within the
meaning of Dunsmuir. As such, the Tribunal's decision to award legal
costs to the successful complainant is reviewable on the standard of
reasonableness.
[Emphasis added]
[37]
In assessing the reasonableness of the Tribunal decision
the Supreme Court went on to state:
[33] The question is one of
statutory interpretation and the object is to seek the intent of Parliament by
reading the words of the provision in their entire context and according to the
grammatical and ordinary sense, harmoniously with the scheme an object of the
Act and the intention of Parliament [citation omitted]. In approaching this
task in relation to human rights legislation, one must be mindful that it
expresses fundamental values and pursues fundamental goals. It must therefore be
interpreted liberally and purposely so that the rights enunciated are given
their full recognition and effect: [citation omitted]. However, what is
required is nonetheless an interpretation of the text of the statute which
respects the words chosen by Parliament.
Accordingly, the
standard of review of the Tribunal’s interpretation of its home statute was
that of reasonableness keeping in mind the basic principles of statutory
interpretation and respect for the words of Parliament.
[38]
While the scope of human rights is an important question
and important issues arise because of family matters, it cannot be readily said
that the interpretation of family status in the Act is a question of law
of central importance to the legal system as a whole. It is true that
provincial human rights tribunals across the country also address human rights
issues arising because of family matters but they do so in accordance with
their own legislation and, while preferable, the tribunals are not obligated to
apply the same precise interpretation as given similar provisions in federal or
other provincial jurisdictions as long as regard is had for similar purposes;
[39]
Turning to the specific question of the standard of review
of the Tribunal’s interpretation of family status in the Act in this
proceeding, the following considerations apply:
a. the Tribunal is interpreting its home statute;
b. the Tribunal is adjudicating within an area in
which it has expertise;
c. this question does not relate to jurisdictional
boundaries between competing specialized tribunals; in this respect the various
federal tribunals that may have regard to the Act, such as labour
arbitrators and public service tribunals, have overlapping rather than
jurisdictional boundaries; and
d. the interpretation of family status in the Act
cannot be said to raise a constitutional question given it involves the
interpretation of a federal statute.
[40]
Having regard to the teachings in Dunsmuir and Mowat
SCC and to the above considerations, I conclude that the Tribunal’s determination
of whether family status in the Act includes childcare is reviewable on
a standard of reasonableness.
Prima Facie Discrimination Based on Family Status
[41]
In Johnstone v Canada (Attorney General), 2007 FC 36
[Johnstone FC] the Court was reviewing the screening decision of the
Commission in dismissing Ms. Johnstone’s complaint. Justice Barnes found
the issue was very much like that in Sketchley v Canada (Attorney General),
2005 FCA 404 [Sketchley]. In Sketchely, the Commission’s
reasoning was dependent on its legal conclusions as to the precedential value
of Scheuneman v Canada (Attorney General), 2000, 266 NR 154 and did not
engage the respondent’s specific circumstances and facts situation.
[42]
The Federal Court of Appeal undertook a pragmatic and functional
approach to the issue in reviewing the Commission’s decision identified as the
legal question of whether the employer Treasury Board’s policy was prima
facie discriminatory. Sketchley at paras. 61- 81 The Federal Court
of Appeal concluded:
[81] Applying the pragmatic
and functional approach to the Commission’s particular decision in the TB
complaint, the four factors lead on balance to a standard of review of
correctness. For its decision with respect to this complaint to be upheld, the
Commission was required to have decided correctly the legal
question of whether the TB policy
is prima facie discriminatory, a question which I consider below.
[Emphasis added]
[43]
In Johnstone FC, the Federal Court decided the
appropriate standard of review of the Commission’s screening decision to be
correctness stating:
[18] In this case the
Commission was not convinced that the loss of hours suffered by Ms. Johnstone
brought about by the CBSA’s fixed shift policy constituted “a serious
interference” with her parental duties or that it had a discriminatory impact
on the basis of family status. As in Sketchley, above, this
characterization of the CBSA’s employment policy as non-discriminatory was
based on a discrete and abstract question of law and, as such, it is reviewable
on the standard of correctness.
[Emphasis added]
[44]
Johnstone v Canada (Attorney General), 2008 FCA 101 [Johnstone FCA] was appealed
to the Federal Court of Appeal which upheld the Federal Court decision stating:
[2] The reasons given by
the Commission for screening out the compliant indicate that the Commission
adopted a legal test for prima facie discrimination that is apparently
consistent with Health Sciences Association of British Columbia v. Campbell
River & North Island Transition Society, [2004] B.C.J. No. 922, 2004
BCCA 260 but inconsistent with the subsequent decision of the Canadian Human
Rights Tribunal in Hoyt v. C.N.R., [2006] C.H.R.D. No. 33. We express no
opinion on what the legal test is. …
[45]
In the case at hand, CN submits the Tribunal erred in the
legal test for establishing prima facie discrimination based on family
status.
[46]
The requirement for prima facie discrimination was
reviewed by the Supreme Court of Canada in Ontario Human Rights Commission
and O’Malley v Simpson Sears, [1985] 2 S.C.R. 536 [O’Malley].
The Supreme Court stated a complainant must show a prima facie case of
discrimination in proceedings before human rights tribunals describing the test
at paragraph 28 as:
A prima facie case in this
context is one which covers the allegations made and which, if they are
believed, is complete and sufficient to justify a verdict in the complainant’s
favour in the absence of an answer from the respondent-employer.
[47]
CN submits that the test for prima facie
discrimination based on family status is a question of law of central
importance to the legal system. A reasonableness standard would promote
disparate interpretations, contrary to the principle that a public statue that
applies equally to all should have a universally accepted interpretation.
[48]
There are many situations that may arise with respect to
family status and employment, some which would not constitute grounds for a
finding of discrimination on the basis of family status on a prima facie
basis, some of which would.
[49]
In my view it is necessary to have reference to the facts
relating to the individual’s circumstances since questions of discrimination
based on family status may arise in many different situations. For instance, in
B v Ontario, [2002] 3 S.C.R. 403 [B], the basis for the complainant
was his status of being in a family relationship with two others, his wife and
daughter who incurred the ire of the employer. The Supreme Court confirmed that
to prove discrimination on the grounds of marital or family status, complainants
only needed to establish they experienced discrimination on the prohibited
grounds. The Court recognized grounds such as family or marital status, or age,
may have less to do with belonging to a disadvantaged group than with the
individual’s personal characteristics.
[50]
The examination of individualized circumstances necessarily
calls for a contextual assessment of the facts. The requirement for a
contextual analysis with respect to accommodation on a case by case basis was made
by Justice Abella in McGill University Health Centre (Montreal General
Hospital) v Syndicat des employés de l’Hôpital général de Montréal, [2007]
1 SCR 161, 2007 SCC 4 at paragraph 22 [McGill]. In my view, the same is
true for a finding of prima facie discrimination. What is the employee’s
individual circumstances and does it give rise to prima facie
discrimination based on family status? This attracts a standard of review of
reasonableness being a matter of fact and fact and law as enunciated in Dunsmuir.
[51]
I conclude the standard of review applicable to the
Tribunal’s finding of prima facie discrimination based on family status
necessarily involves application of the law to the facts, a question of mixed
law and fact. This invokes a standard of reasonableness. Dunsmuir para 53.
Remedies
[52]
Finally, the standard of review applicable to the
assessment of the Tribunal’s remedial orders is dependent on the Tribunal’s
findings of fact. As such the Tribunal must address questions of fact and law
and fact.
[53]
The Tribunal is entitled to deference given its expertise
in human rights questions. The award of remedies comes within the Tribunal’s
expertise in deciding factual questions as to the amount of compensation, if
any, to award. Furthermore, the issuing of remedial orders to address offending
discrimination is entirely within the Tribunal’s discretion as is the question
whether punitive damages should be awarded where supported by the facts.
[54]
In result I am satisfied the standard of review is
reasonableness with respect to the Tribunal’s determination of remedies.
Analysis
[55]
CN submits that the underlying issue in this proceeding is
whether the question of balancing obligations of family life and employment
duties will be transferred from the home to the work place. In its written submissions
it submits:
The Tribunal erred by equating
“family status” with a parent’s choice as to how to define and meet his or her
childcare obligations. … Such personal choices, which have no link to one’s
employment and which no employer is in a position to evaluate, are not
protected by human rights legislation. Parliament cannot have intended that an
employee could choose to live in a location with few child care options, and
require her employer to accommodate her child care needs until such time as she
chose to move elsewhere.
[56]
In counterpoint to this broad declaration, the Respondent
Commission submits this Court should be guided by the Supreme Court’s reasoning
in Brooks v Canada Safeway Ltd., [1989] 1 S.C.R. 1219 [Brooks]:
That those who bear children and
benefit society as a whole thereby should not be economically or socially
disadvantaged seems to bespeak the obvious.
[57]
CN submits the Tribunal erred on four major questions:
a. the Tribunal’s interpretation of “family status” in the Act
is overly broad;
b. the Tribunal erred in making out a prime
facie case of discrimination merely because Ms. Seeley suffered
adverse effects in balancing family and work obligations;
c. the Tribunal erred in finding CN did not meet
its duty to accommodate; and
d. the Tribunal erred in deciding CN was wilful and
reckless in awarding punitive damages.
[58]
I will address each in turn.
Does “family status” in the Act include
childcare obligations?
[59]
Section 3 of the Act provides as follows:
3. (1) For all purposes of this
Act, the prohibited grounds of discrimination are race, national or ethnic
origin, colour, religion, age, sex, sexual orientation, marital status, family
status, disability and conviction for which a pardon has been granted.
[Emphasis added]
The Act does
not define the term ‘family status’.
[60]
CN submits the Tribunal erred in adopting an overly broad
interpretation of ‘family status’ under the Act.
[61]
The Tribunal was cognizant that in recent years the notion
of family status has led to two distinct schools of thought. Some cases have
taken a broad approach while others have taken a more narrow approach. It took
note of its decision in Schaap v Canada (Dept. of National Defence),
[1988] CHRD No 4 where is found the need for a blood or legal relationship to
exists and defined family status as including among other relationships the
blood relationship between a parent and child.
[62]
The Tribunal also referenced Brown v Department of
National Revenue (Customs and Excise), 91993) TD 7/93. There the Tribunal
had stated:
We can therefore understand the
obvious dilemma facing the modern family wherein the present socio-economic
trends find both parents in the work environment, often with different rules
and requirements. More often that not, we find the natural nurturing demands
upon the female parent place her invariably in the position wherein she is
required to strike this fine balance between family needs and employment
requirements.
The Tribunal
concluded that a purposive interpretation required “clear recognition that
within the context of ‘family status’ it is a parent’s right and duty to strike
that balance coupled with a clear duty on the part of the employer to
facilitate and accommodate that balance within the criteria set out by
jurisprudence.”
[63]
The inclusion of family childcare obligations within family
status has been adopted in other forums and jurisdictions: provincial human
rights tribunals (Ontario: Wight v Ontario (Office of the Legislative
Assembly), [1998] OHRBID No 13; Alberta: Rennie v Peaches and Cream Skin
Care Ltd., 2006 AHRC 13 (CanLII) [Rennie]; federal labour boards (Canada
Post v Canada Union of Postal Workers (Somerville Grievance, CUPW 790-03-00008,
Arb. Lanyon), [2006] CLAD No 371 at para 66 and Rajotte v the President
of the Canadian Border Services et al, 2009 PSST 0025 [Rajotte], and
the Federal Court: Johnstone FC.
[64]
In addition, while CN relies on the British Columbia Court
of Appeal decision in Campbell River, it must be noted that the Court of
Appeal in that decision proceeded on the premise that the reference to family
status in the British Columbia human rights legislation does include childcare
obligations.
[65]
Human rights legislation has a quasi-constitutional status.
This elevated status derives from the fundamental character values such
legislation expresses and pursues. The Supreme Court of Canada has held that
human rights legislation must be interpreted in a large and liberal manner in
order to attain the objects of the legislation. In C.N.R. v Canada (Human Rights Commission), [1987] 1 S.C.R. 1114 [Action Travail des Femmes]
the Supreme Court stated:
24 Human rights
legislation is intended to give rise, amongst other things, to individual
rights of vital importance, rights capable of enforcement, in the final
analysis, in a court of law. I recognize that in the construction of such
legislation the words of the Act must be given their plain meaning, but it is
equally important that the rights enunciated by given their full recognition
and effect. We should not search for ways and means to minimize those rights
and to enfeeble their proper impact. Although it may seem commonplace, it
may be wise to remind ourselves of the statutory guidance given by the federal
Interpretation Act which asserts that statutes are deemed to be remedial and
are thus to be given such fair, large and liberal interpretation as will best
ensure that their objects are attained. …
[Emphasis added]
[66]
Finally, the Interpretation Act, RSC 1985 c I-21,
section 12 provides: “Every enactment is deemed remedial, and shall be given
such fair, large, and liberal construction and interpretation as best ensures
the attainment of its objectives” The term ‘family status’ in section 3 of the Act
should be interpreted in a large and liberal manner consistent with the attainment
of the Act’s objectives and purposes, stated in section 2:
The purpose of this Act is to
extend the laws in Canada to give effect, within the purview of matters coming
within the legislative authority of Parliament, to the principle that all
individuals should have an opportunity equal with other individuals to make for
themselves the lives that they are able and wish to have and to have their
needs accommodated, consistent with their duties and obligations as members of
society, without being hindered in or prevented from doing so by
discriminatory practices based on race, national or ethnic origin, colour,
religion, age, sex, sexual orientation marital status, family status,
disability or conviction for an offence for which a pardon has been granted.
[Emphasis added]
[67]
If one looks to the ordinary meaning of the words, the
definition of word ‘family’ in the Canadian Oxford Dictionary 2d
includes “the members of a household esp. parents and their children.” The
definition of the word ‘status’ includes “a person’s legal standing which
determines his or her rights and duties”. The two words taken together amount
to more than a mere descriptor of a parent of a child and also reference the
obligations of a parent to care for the child.
[68]
Finally, it is difficult to have regard to family without
giving thought to children in the family and the relationship between parents
and children. The singular most important aspect of that relationship is the
parents’ care for children. It seems to me that if Parliament intended to
exclude parental childcare obligations, it would have chosen language that
clearly said so.
[69]
In Mowat, the Supreme Court stated that the standard
of review was of a tribunal interpreting its own statute is reasonableness but
nevertheless having regard to the principles of statutory interpretation:
The question is one of statutory
interpretation and the object is to seek the intent of Parliament by reading
the words of the provision in their entire context and according to the
grammatical and ordinary sense, harmoniously with the scheme an object of the
Act and the intention of Parliament [citation omitted]. In approaching this
task in relation to human rights legislation, one must be mindful that it
expresses fundamental values and pursues fundamental goals. It must therefore
be interpreted liberally and purposely so that the rights enunciated are given
their full recognition and effect: [citation omitted]. However, what is
required is nonetheless an interpretation of the text of the statute which
respects the words chosen by Parliament.
[70]
The Tribunal treated the interpretation of family status as
including childcare obligations. It is within the scope of the ordinary
meaning of the words; it is in accord with the objects of the Act which
express Parliament’s intent; it is interpreted liberally giving the right
enunciated full recognition and effect, and it is in keeping with previous
decisions in related human rights and labour forums as well as relevant
jurisprudence.
[71]
In result, I conclude the Tribunal’s interpretation of
family status in the Act is reasonable.
Finding a prima facie case
of discrimination based on family status.
[72]
CN submits the Tribunal erred in finding a prima facie
case of discrimination. It contends the evidence failed to establish adverse
differential treatment or that such treatment was related to Ms. Seeley’s
family status. CN submits the Tribunal failed to apply the essential third step
to the prima facie test that, that being a link between the group
membership and the arbitrariness of the disadvantaging criterion. CN refers to
Justice Abella’s statement in McGill at paragraph 49:
Not every distinction is
discriminatory. It is not enough to impugn an employer's conduct on the
basis that what was done had a negative impact on an individual in a protected
group. Such membership alone does not, without more, guarantee access to a
human rights remedy. It is the link between that group membership and the
arbitrariness of the disadvantaging criterion or conduct, either on its face or
in its impact, that triggers the possibility of a remedy. [Applicant’s
emphasis]
[73]
CN notes that Justice Abella’s reasoning was confirmed by
the majority of the Supreme Court in Honda Canada Inc. v Keays, [2008] 2
SCR 362 [Honda]. Further, in Ontario (Disability Support
Program) v Tranchemontagne, 2010 ONCA 593 at paragraph 94 [Tranchemontagne]
the Ontario Court of Appeal, after citing McGill and Honda
stated:
In my opinion, Abella J’s
comments make it clear that finding discrimination in human rights context
entails more than simply identifying a distinction based on a prohibited ground
were a negative impact is to result.
[74]
CN quotes with approval the following prima facie
test expressed by the British Columbia Court of Appeal in Armstrong v British Columbia (Ministry of Health), 2010 BCJ No 216 paragraph 10:
i) is
(the claimant)… a member of a group possessing a characteristic… protected
under the Code?
ii) did (the claimant)
suffer some adverse treatment…?
iii)
is it reasonable to infer that the protected characteristic
played some role in the adverse treatment
[Applicant’s emphasis]
[75]
CN submits that the Tribunal erred by interpreting family
status to include personal choices as to how a parent will address his or her
parental obligations. To this submission, CN refers to a series of decisions :
a. CROA Cases 3549
(Whyte) and 3550 (Richards) which dealt with grievances filed by two CN
female conductors who failed to protect the Vancouver shortage. At issue was Article
148.1(d) of the collective agreement which states that employees who fail to
protect a shortage will lose seniority and their employment unless they can
provide a satisfactory reason for refusing. The arbitrator held that with
respect to childcare the onus remained on parents and neither the collective
agreement nor Parliament obliged employers to take such factors into account concerns
by the grievers did not constitute a satisfactory reason for failing to report.
b. Canada Staff Union
v Canadian Union of Public Employees, (2006) 88 CLAS 212 where
the arbitrator ruled it was the employee’s personal choice, not his marital and
family responsibilities, that preclude him from moving to Halifax.
c. Alberta (Solicitor
General) v Alberta Union of Provincial Employees (Jungworth Grievance),
[2010] AGAA No 5 (Jungworth) where the employee must first show to have taken
all reasonable steps to fulfill both parental obligations and work commitments.
d. Quebec (Commission des droits de la personne
et droits de la jeunesse) v Makesteel Quebec Inc., 2003 SCC 68 where
the Supreme Court draws a distinction between a termination between an
unjustified stigma which is precluded by human rights law and unavailability
for work owing to the employee’s own actions.
e. Syndicat Northcrest
v Amselem, [2004] 2 S.C.R. 551 [Amselem] where the Supreme Court held
the complainant must demonstrate a sincerely held belief that is interfered
with in a substantial manner.
f. Quebec (Commission
des droits de la personne et des droits de la jeunesse v Montreal (City);
Quebec (Commission des droits de la personne et des droits de la jeunesse v
Broisbrand (City), [2000] 1 S.C.R. 665 where the Supreme Court held that
although, disability in human rights legislation should not be interpreted
restrictively, there were limits and allowing employees to self-diagnose posed
serious practical problems.
[76]
The Respondent Seeley, the Respondent Commission and the Intervener
OHRC Commission refers this Court to a number of several human rights
decisions:
a. Brown, where
the Tribunal held an employee was discriminated against because she did not
receive accommodation for day shift necessitated by inability to arrange for
daycare.
b. Hoyt, where the
Canadian Human Rights Tribunal held the complainant had been discriminated on
the basis of sex and family status and the employer failed to accommodate her.
c. Rajotte, where the
Tribunal found the complainant was discriminated against because of family
status.
d. Falardeau v. Ferguson Moving (1990) Ltd. (c.o.b.
Ferguson Moving and Storage),
2009 BCHRT 272 where an employee sought to avoid overtime hours because of his
child care demands was held to not have made out a prima facie case as
there was no evidence of the child having special needs and no change in the
employee’s work pattern given he had met such work requirements previously.
e. McDonald v
Mid-Huron Roofing, 2009 HRTO 1306 where the employer refused to allow an
employee time to take a 12 day old premature son to a doctor’s appointment
when his wife was too ill to do so and terminating the employment instead of
considering and exploring whether the employee’s needs were serious and explore
whether they could be accommodated;
f. Rennie, supra,
where the panel found prima facie discrimination was made out when a
woman’s employment was terminated for not resuming the shift schedule after
returning from maternity leave when she could not find evening childcare.
[77]
Illustrative of the debate between CN and the Respondents
are the cases of two female conductors, Ms. Richards and Ms. Whyte
who had difficulty with the shortage recall because of childcare obligations.
Their grievances under the collective agreement, CROA Cases 3549 and 3550 (Arbitration
Decisions), were dismissed by the arbitrator. However, their complaints against
CN for discriminating against them on the basis of family status were upheld by
the Tribunal. Whyte v Canadian National Railway, [2010] CHRD No 22; Richards
v Canadian National Railway, [2010] CHRD No 24 (Tribunal Decisions).
[78]
In trying to distil the principles the above cases
represent, I would venture to suggest there are underlying questions one or the
other has either raised or addressed:
a. does the employee have a substantial obligation
to provide childcare for the child or children; in this regard, is the parent
the sole or primary care giver, is the obligation substantial and one that goes
beyond personal choice;
b. are there realistic alternatives available for
the employee to provide for childcare: has the employee had the opportunity to
explore and has explored available options; and is there a workplace
arrangement, process, or collective agreement available to the employee that
may accommodate an employee’s childcare obligations and workplace obligations;
c. does the employer conduct, practice or rule put
the employee in the difficult position of choosing between her (or his)
childcare duties or the workplace obligations?
[79]
CN argues the test in Campbell River is applicable
here. It notes that the British Columbia Court of Appeal held that the family
status "cannot be an open-ended concept as urged by the appellant for that
would have the potential to cause disruption and great mischief in the
workplace." The Appeal Court stated:
… it seems to me that a prima
facie case of discrimination is made out when a change in the term of
employment imposed by an employer results in a serious interference with a
substantial parental or other family duty or obligation of the employee. I
think that in the vast majority of situations in which there is a conflict
between a work requirement in a family obligation it would be difficult to make
out a prima facie case.
CN submits the
reasoning in Campbell River's compelling since it is the only
appellate decision on point. CN submits the Tribunal erred in law in refusing
to follow it.
[80]
CN also quotes from the arbitrator’s decision in International
Brotherhood of Electrical Workers, Local 636 v Power Stream Inc. (Bender
Grievance), [2009] OLAA No 447 at paragraph 60 [Power Stream] who
held that not every characteristic of family status should trigger the
protections of the Act:
… But an employer cannot be
expected to establish terms of work that do not create conflict [with] each and
every characteristic of family status. Nor should employees expect their employer
to accommodate every characteristic of family status. Nor should employees
expect their employer to accommodate every characteristic. Employees can and do
make accommodations to meet the needs of their employer so they can work for
themselves and their families. Those accommodations include their choice of
accommodation, choice and degree of child care, and choice of what kind of jobs
to accept.
[81]
In my view, Power Stream is noteworthy. The
arbitrator examined the individual circumstances of four grievers, finding
discrimination was not made out in three cases where potential childcare
obligations could be met by alternate arrangements but was made out in the
fourth where the employment rule, a work schedule change, would disrupt the
griever’s custody sharing arrangement based on the original work schedule. Power
Stream demonstrates an individualized assessment of the individual’s
options for childcare.
[82]
In McGill, Justice Abella concluded that a
contextual analysis must be completed on a case-by-case basis to take into
account all the relevant factors to identify a link between the complainant's
group characteristic and the disadvantaging criterion or conduct.
[83]
CN submits the Tribunal failed to perform a contextual
analysis in this case. It erred in concluding a prima facie case had
been made out in the absence of any evidence of relevant factors indicating
that CN's rules or practices played a role in any adverse treatment or that Ms. Seeley's
dismissal was linked to her status as a parent rather than to other issues such
as lifestyle choices.
[84]
CN submits that its rules and practices did not preclude Ms. Seeley
from being able to participate equally and fully unemployment. It submits that
no evidence was presented that CN's rules and practices disallowed children's
or parents with children in the facilities to which Ms. Seeley had to
report to protect the Vancouver shortage. CN submits it has facilities in Vancouver that could be available to Ms. Seeley but admits neither she nor her
husband had personal knowledge of the housing available in Vancouver. CN did
not respond to Ms. Seeley’s articulation of her difficulty nor did it
inform Ms. Seeley of the anticipated duration of the Vancouver posting,
its specific site location, the shifts she would work or the availability of
facilities.
[85]
The difficulty with CN's submissions is that it makes no
reference to its failure to provide Ms. Seeley with information concerning
the location, duration and work about the shortage recall assignment. CN’s
conduct is to be factored into the assessment of whether there has been
workplace discrimination based on family status.
[86]
On learning the recall posting was for Vancouver, Ms. Seeley
wrote to her supervisor and advised him she could not report to Vancouver because of childcare issues. She requested a 30‑day extension to explore
her options. CN did not respond. Later, on March 26, 2005 she asked to be
considered on a compassionate basis under the collective agreement and offered
to work at Jasper or Edson. CN never responded.
[87]
Instead on June 20, 2005, CN wrote stating “The Company has
accommodated your need for additional time to consider your options and make
the necessary child care arrangements.” CN further stated:
While the Company recognizes
that your child-care is an important personal responsibility, you must
acknowledge that your obligation to CN is to manage these personal
obligations in such a way that you are also able to fulfill your employment and
collective agreement obligations.
[Emphasis added]
[88]
In my view, CN’s choice of language in its letter and its
failure to respond to Ms. Seeley’s letters and telephone call and her
request for consideration under the collective agreement on the basis of
childcare, is indicative of CN’s unwavering view that childcare was not a part
of what was captured by the Act’s prohibition against discrimination in
the work place on the basis of family status.
[89]
Applying a prima facie standard to finding of
discrimination based on family status does require a claimant to provide
evidence but that does not create a high standard of proof.
[90]
I would agree that by any standard, Ms. Seeley has
provided evidence of a prima facie case of discrimination based on
family status. She is the primary caregiver for two children of tender age. Her
husband works full time and is the family breadwinner. The choice of residence
in Brule was not an issue previously and Ms. Seeley’s evidence indicates
she considered whether childcare was available in nearby Hinton. CN never
provided information necessary to explore whether childcare options were
available or feasible in Vancouver. A realistic assessment of Ms. Seeley’s
familial circumstances does disclose she would have significant difficulty in
fulfilling her childcare responsibilities in responding to an indefinite recall
assignment to cover the Vancouver shortage.
[91]
CN submits Ms. Seeley never made inquiries. It seems
to me that CN was the party with the knowledge about work requirements and
facilities in Vancouver. It was put on notice about the problem by Ms. Seeley’s
letters and has a responsibility to respond with information. It did not.
[92]
Accordingly, Ms. Seeley satisfies the requirement for
having a substantial childcare family obligation. She did not have a realistic
opportunity to respond to what CN by its own evidence and submissions, was a
major shortage recall well outside the ordinary course of events. CN, by its
failure to respond to Ms. Seeley, denied her the opportunity to
realistically explore and consider options for childcare in responding to the
shortage or accessing accommodation if available under CN policy or the
collective agreement.
[93]
The Tribunal had evidence before it in that:
a. Ms. Seeley’s letter of March 4, 2005 where
she advised she had two children, one 6 years old and the other 21 months old
with immediate family nearby or suitable daycare in Brule or Hinton;
b. her telephone call on March 7, 2005 to her
supervisor leaving a voice mail explaining the family situation and daycare
situation;
c. her March 26, 2005 letter which reiterated her
husband’s obligations (to CN) meant it was not feasible for him to assume the
childcare obligations and indicated her understanding the shortage coverage in
Vancouver was for an undetermined length of time;
d. her testimony that CN had not informed her which
location CN wanted her to go to, what shifts she would be working, or for how
long she would be in Vancouver and her assessment that the chance of finding
some kind of daycare in that situation was just about impossible;
e. although CN indicated it had facilities to
accommodate employees in Vancouver including the option of a rental home, CN acknowledged
neither Ms. Seeley nor her husband had personal knowledge of the housing
available;
f. the absence of any evidence that CN responded
in any way other than the extension of time and the letter of June 20, 2005
putting Ms. Seeley on notice and stating her childcare obligations were
personal matters;
g. evidence that CN did not enter into any
discussions concerning possible options for Ms. Seeley under its
accommodation policy; and
h. CN’s discussions with the Union concerning
Article 148.1(d) of the collective agreement did not occur until well after Ms. Seeley
was terminated.
[94]
Given the standard for finding prima facie
discrimination based on family status and the evidence before the Tribunal, I
am satisfied the Tribunal’s finding was reasonable.
[95]
Before leaving the analysis on prima facie
discrimination I should note the Intervener FRE-T&C submits the Tribunal
erred in adopting a test based on “general” family responsibilities. However,
in reviewing the Tribunal’s decision it is clear to me the Tribunal was
cognizant and addressed the question of Ms. Seeley’s specific parental
childcare obligations arising and not “general” undefined family
responsibilities.
Accommodation
[96]
CN submits the Tribunal erred in finding that CN had not
met its duty to accommodate. CN submits it gave Ms. Seeley four months in
which to prepare to relocate to Vancouver, well beyond the 15 days provided in the
collective agreement. Ms. Seeley provided no evidence that her children’s
basic needs could not be met in Vancouver, took no steps to inform herself of
the working and living conditions in Vancouver, and did not prepare for the
temporary location in any way.
[97]
However, CN was clearly the party with the information on
working conditions and the housing facilities that could be available for Ms. Seeley
during coverage of the shortage. Ms. Seeley wrote to her supervisor
outlining her difficulties. She testified that the supervisor never responded and
CN did not call the supervisor to testify.
[98]
CN says it would have been preferable to engage in
discussions. I do not regard such discussions as merely optional in these
circumstances. It was essential that CN engage in discussions by responding to Ms. Seeley’s
letters and telephone call with information it alone had about the Vancouver working conditions and the accommodation that may be available for her and her
children.
[99]
Moreover, Ms. Seeley specifically requested
consideration under provisions of the collective agreement. It is not an
answer for CN to say that is solely a matter for the Union to raise as the
exclusive bargaining agent. CN states unions must be involved in tripartite
(union, employee and employer) accommodation mediation. Nevertheless even if
negotiations must be done with or through the Union, that cannot preclude an
employee requesting accommodation. It would remain upon CN, having been
presented with a request by an employee, to involve the Union. The evidence is
that the only discussions between CN and the Union about Ms. Seeley’s
situation were held after CN fired Ms. Seeley.
[100]
CN goes further into the terms and implications arising
from the collective agreement with the Union. However, CN never acknowledged
the availability of collective agreement process in response to Ms. Seeley’s
request for consideration. Had it done so, that might have been a different
situation but as it was not, I do not need to consider this further except to observe
in Central Okanagan School District No. 23 v Renaud, [1992] 2 S.C.R. 970 [Central Okanagan] the Supreme Court found where the employer has a duty to accommodate, the
union shares that duty if the provisions of a collective agreement impedes an
employer’s attempt to accommodate. In addition, Justice Abella clearly stated
that a termination of employment clause will be applicable only if it meets the
requirements of reasonable accommodation adapted to the individual
circumstances of the specific case. McGill at para 25. Here the question
of accommodation was never considered under the collective agreement by CN
before firing Ms. Seeley.
[101]
The Tribunal did consider whether CN satisfied its burden
of demonstrating accommodation would cause undue hardship.
[102]
The Tribunal applied the test set out by the Supreme Court
of Canada in Meiorin. CN had to demonstrate that the prima facie
discriminatory standard or conduct is a bona fide occupational
requirement (BFOR). The Tribunal was satisfied CN met the first part of Meiorin
standard, being whether the standard was adopted for a purpose rationally
connected to the performance of the job. CN had a legitimate purpose for
calling up employees to address the shortage. The Tribunal was also satisfied
CN met the second part of the Meiorin test, the requirement that the
standard was adopted in good faith. The Tribunal found there was no evidence
the shortage call up requirement was adopted for the purpose of discriminating
against Ms. Seeley.
[103]
The Tribunal found that CN failed to meet the third part of
the Meiorin test. It examined whether the impugned standard was
reasonably necessary for CN to accomplish its purpose. It decided CN must show
that it cannot accommodate Ms. Seeley and others adversely affected by the
standard without experiencing hardship. Or as the Tribunal rephrased the
question, since Ms. Seeley was adversely affected on the ground of her
family status by the standard of compelling employees to cover shortages, could
CN accommodate her without experiencing hardship? The Tribunal found the answer
to be affirmative.
[104]
The Tribunal had regard for the jurisprudence. The adoption
of a stringent standard is justified if it accommodates factors relating to the
capabilities, worth and dignity of each individual up to the point of undue
hardship. Central Okanagan at 984. The employer must do an
individualized assessment of the employee’s situation McGill at para 22.
The factors to consider set out by Supreme Court in Central Alberta Dairy
Pool v Alberta (Human Rights Commission), [1990] 2 S.C.R. 489, at pages 520 –
21 [Central Dairy Pool] including cost of accommodation, the relative
interchangeability of the workforce and facilities and the prospect of
interference with rights of other employees.
[105]
The Tribunal considered CN’s submission that the provision
of more than four months rather than the minimum 15 days set out in the
collective agreement was reasonable accommodation. The Tribunal found CN’s
provision of extra time was not, in any way, a meaningful response.
[106]
The Tribunal reviewed the evidence before it. Ms. Seeley
requested accommodation because of her family status. CN never responded nor Ms. Seeley’s
supervisor or the general manager involved call to either provide information
or to explain. The Tribunal found that CN witnesses did not consider family
status involving parental childcare obligations as requiring accommodation. The
Tribunal also found that CN failed to meet the procedural component of the duty
to accommodate. CN did not consider Ms. Seeley’s request for accommodation
nor did it apply its own accommodation polices.
[107]
Since, the Tribunal considered the jurisprudence and the
evidence before in addressing whether CN provided adequate accommodation, the
Tribunal’s finding that the CN’s claim that merely providing extra time was not
a meaningful response to the request for accommodation is reasonable.
[108]
The Tribunal went on to address CN’s position to the effect
that it would be undue hardship to grant the relief sought by Ms. Seeley
because she would be granted super seniority based of her family status. However,
The Tribunal directed its analysis to the floodgates argument rather than any
intersection between the collective agreement and the request for
accommodation.
[109]
I agree CN’s submission on the issue of super seniority
brings in the issue of interference with rights of other employees which would
be a valid question if the collective agreement had been engaged. However, CN
never responded to Ms. Seeley’s request for consideration under the terms
of the collective agreement and it did not raise this question with the Union before firing Ms. Seeley. In my view, it is not open for CN to raise this issue
after the fact and consequently, the Tribunal was not obligated to consider
this question.
[110]
I find nothing unreasonable about the Tribunal’s
determination that CN had not met its duty to accommodate.
Remedies
[111]
CN submits the Tribunal erred in awarding compensation
because it may only award compensation if “the person is engaging or has
engaged in the discriminatory practice wilfully or recklessly.” The Tribunal
found CN’s conduct to be reckless. CN submits this finding ignores the uncertain
state of the law on family status at the material time and the finding is
unsupported by the evidence.
[112]
CN relies on the 2004 British Columbia Court of Appeal
decision in Campbell River elsewhere in its submissions on this judicial
review. That decision clearly treats substantial childcare obligations as
engaging the human rights protection against discrimination on the ground of
family status.
[113]
CN, in its treatment of Ms. Seeley’s situation,
steadfastly ignored the basis for Ms. Seeley’s request for accommodation
despite available jurisprudence recognized childcare as within the scope of
human rights based on family status. It would seem to me that, at the very
least, CN had to turn its mind to whether Ms. Seeley’s situation required
consideration.
[114]
The Tribunal took note that CN had an accommodation policy
which included family status could have application. It considered the fact
that CN and its senior managers involved decided they need not be concerned
with family status and ignored their responsibilities under the CN
accommodation guidelines.
[115]
I consider the Tribunal had sufficient basis to reasonably
conclude CN’s conduct in this matter was reckless.
Conclusion
[116]
I find the Tribunal’s finding that parental childcare
obligations comes within the term "family status" in the Act
was reasonable in keeping with the Supreme Court of Canada guidance in Dunsmuir,
Khosa and Mowat. I also conclude the Tribunal applied the correct
test for finding prima facie discrimination on the basis of family
status and reasonably found there was prima facie discrimination. I
conclude the Tribunal’s determination that the CN had not met its duty to
accommodate Ms. Seeley was reasonable. Finally, the Tribunal’s award of
compensation is reasonable.
[117]
The application for judicial review is dismissed.
[118]
Having regard to the outcome of this judicial review and
the representations of the parties on costs, costs are awarded to Ms. Seeley.
JUDGMENT
THIS COURT’S JUDGMENT is that:
1.
The application for judicial review is dismissed.
2.
Costs are awarded to the Respondent Seeley.
"Leonard S.
Mandamin"