This consultation aimed to identify accessibility gaps in the Canada Revenue Agency’s (CRA) forms and guides on tax and benefit administration.

The CRA is looking for ways to further improve the accessibility of forms and guides for all individuals. Taking this into account, the CRA was seeking participant input on two topics:

• accessibility issues that occur when individuals are looking for information from tax and benefit forms or guides, and when completing and submitting these forms
• recommendations that could address these accessibility issues

Who took part in this consultation?

Community volunteers and service providers who assist persons with disabilities in finding tax information in tax or benefit guides or forms, or filling out and submitting a form.

Protection of privacy

The CRA is committed to respecting the privacy of consultation participants. All personal information created, held, or collected by the CRA during consultation processes is protected by the Privacy Act. For more information on the CRA’s privacy policies, see Protecting your privacy.

Consultation methodology

The consultation was conducted through online or by phone interviews. A sample list of forms and guides for the interviews were provided.

Topics for discussion

• Formatting issues in forms or guides occurring when using assistive technology or other forms of accommodation
• Feedback on layout and design, form functionality, and text readability

For more information

If you are interested in finding out more information about this consultation, send an email to PACEIPDABSB-CEAPDPRDGCPS@cra-arc.gc.ca.

Contact us

Information Programs Division, Horizontal Integration Directorate
Assessment, Benefit and Service Branch
Canada Revenue Agency
750 Heron Road, Ottawa, ON, K1V 1A7
Email: PACEIPDABSB-CEAPDPRDGCPS@cra-arc.gc.ca

If you are sending a letter through the mail, notify us also by email: PACEIPDABSB-CEAPDPRDGCPS@cra-arc.gc.ca.