Good afternoon,

Like other departments and agencies across the federal government, the CRA has a fundamental responsibility to continue to provide certain critical services to Canadians, and to contribute to the wider Government of Canada pandemic effort. If some of us are being asked to continue reporting to work, either in the workplace or remotely, it is because we are providing critical services to Canadians. Your efforts during this difficult time are appreciated.

Since our last message, the situation has continued to evolve. Today, we are announcing further changes to workplace restrictions to ensure your health and safety, and to minimize the spread of COVID-19. Effective today, March 17, 2020, and until April 5, 2020:

• We will continue to ensure the continuity of benefits payments to benefit recipients and associated functions, but will be proceeding with a more limited on site presence in HQ and the field.
• We will respond to incoming calls received in CRA’s call centres, which will operate at a significantly reduced capacity by relying almost exclusively on our remote call centre workforce for the remainder of the week.
• We continue to be in a position to support activities associated with the CRA’s contribution to the Government of Canada’s response to the COVID-19 pandemic, especially as it relates to supporting Canada’s economic resilience during the pandemic. At this time, these activities mainly involve contributions from Headquarters personnel in the Assessment, Benefits and Services Branch (ABSB) and the Information Technology Branch (ITB) that can, for the most part, be performed remotely.
• We will, of course, continue to support activities associated with the CRA’s internal management of our organization’s response to the pandemic, especially as it relates to the safety and security of our workforce, and that can, for the most part, be performed remotely.

As more remote working equipment becomes available, over the next 24 hours, managers will be reaching out to those of you who are impacted by these changes to ensure you are set up and able to work remotely. If you have any questions, please reach out to your manager.

This latest direction reflects our discussions with our union colleagues, who, together with CRA senior management, have been considering how best to implement increased measures to ensure the health and safety of those employees who need to perform critical functions in the workplace, while helping to minimize the spread of the virus. We are grateful for their ongoing collaboration.

Many of us have been continuing to work since COVID-19, some of us in the workplace, others remotely, and many at a more intense pace as we continue to monitor developments and manage the Agency’s response. We wish to thank you, our employees, for your understanding and your continued dedication to service to Canadians as we continue to adjust to the rapidly evolving COVID-19 situation.

We recognize this situation is causing a great deal of stress for many of you and your friends and families. Please remember you and your family members can reach out to the Employee Assistance Program if you need support.

We will continue to monitor the situation and will share updates with you as information becomes available.