Call centre service changes: CRA and COVID-19

Source URL

https://www.canada.ca/en/revenue-agency/campaigns/covid-19-update/covid-19-call-centres.html

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Call centre service changes: CRA and COVID-19


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COVID-19: Contacting the Canada Revenue Agency

  • Call 1-833-966-2099 about COVID-19 related benefits administered by the CRA.
  • Some call centres may have reduced hours, longer wait times, or suspended services.
  • Call the Canadian Anti-fraud Centre at 1-888-495-8501 if you received a suspicious email, text, or phone call about COVID-19 related benefits.

On this page

Individual tax enquiries line
Status

Open:

Monday to Friday
9 am to 5 pm (local time)
Public Holidays
Closed
Contact Contact the CRA
Other contact options

To update or access tax information, use CRA self-serve options:

For questions about Employment insurance (EI) or your My Service Canada Account, please contact Employment and Social Development Canada.
Reminders before calling
  • create a Personal Identification Number (PIN) in My Account to save time authenticating yourself on the phone
  • have your SIN, date of birth, address, copy of your 2018 assessed return, and any other relevant tax documents ready
Business tax enquiries lines
Status

Open:

Monday to Friday
9 am to 8 pm (local time)
Public Holidays
Closed
Contact Contact the CRA
Other contact options

To update or access tax information, use CRA self-serve options:
EFILER, accountant, and tax preparer contacts
Status Hours vary
Contact EFILE Helpdesk
Other contact options

To update or access tax information, use CRA self-serve options:
Calls are limited to
  • EFILE registration, renewal, account maintenance and/or view transmission history processes
  • EFILE Suitability Screening and/or Monitoring programs
  • EFILE web service questions regarding error messages for initial and/or amended T1 returns, and/or
  • Authentication problems related to EFILE numbers/passwords (for both T1 and T2 returns)
Charities Directorate call centre
Status

Open:

Monday to Friday
9 am to 5 pm (local time)
Contact Contact the CRA
Debt Management call centre
Status

Open:

Monday to Friday
7 am to 8 pm (Eastern time)
Contact

Contact the CRA about your debt
National Leads Centre call site
Status

Open:

Monday to Friday
9 am to 5 pm (local time)
Other contact options Report a suspected case of tax cheating: Submit a lead online
Report a problem or mistake on this page

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Date modified:
2020-11-23