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The CRA has entered a period of significant change, one that will continue for the next few years. In addition to delivering on its usual ambitious objectives for core business and service enhancements, the Agency was faced with developing options that would contribute to reducing the deficit, overseeing the implementation of the Cost Containment Plan initiatives, managing the transition to Shared Services Canada (SSC), and the revocation of the Harmonized Sales Tax (HST) in British Columbia. The clear management challenge for the Agency's leadership was to prepare for and subsequently launch these changes.

In this first year of the risk-based approach to the BoMOF assessment of Performance, ensuring Agency readiness for change has figured heavily into what has been selected for assessment. Financial management and management of information technology (IT) were assessed this year in light of changes to the CRA's IT environment, with the creation of SSC, and the need to ensure efficient resource allocation in a cost containment environment.

The Board also recognized that the people component of change must be effectively addressed in the planning and implementation of business transformation initiatives, the transfer of employees to SSC and the reversal of the HST. As a result, each of the five expectations under the Management of Personnel area of oversight was assessed.

Two critical elements in operationalizing business transformation are accountability and performance measurement. Successful business change requires setting clear targets for results, and assigning accountability for achieving them. Reflecting the significant changes in the CRA's operating environment, internal accountability and Agency performance measurement have been assessed this year to ensure that the Agency continues to focus on them as it navigates the coming changes.

For this year's assessment, the Agency has undertaken a series of measures to evolve the BoMOF by strengthening the rating criteria, while also placing greater emphasis on results achieved. These changes have resulted in increased expectations regarding the performance and readiness of the Agency's business functions.

The Board's overall assessment for the Agency was very positive. The Board identified areas where it intends to place its focus in 2012-2013, such as IT Security, Information Management of Unstructured data, Agency Performance Measurement and Management of Personnel. In addition, the Board will be overseeing many of the initiatives that will be announced as part of the Agency's Transformation Agenda.

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Date modified:

2012-09-12