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Overview of the CRA SD National Action Plan

To demonstrate the impact of CRA business on the three pillars of sustainable development, the SD National Action Plan is structured under two sections - environmental sustainability, which is supported by Goal 1; and socio-economic sustainability, which is supported by Goals 2 and 3. The three goals are enabled by 10 long-term objectives, 17 targets and 56 activities. Each activity is associated to a target, measure, output, accountability and a due date. The Action Plan will be implemented through individual branch and regional action plans, and will be revised annually to keep current with Agency priorities. The table provides an overview of the SD National Action Plan.

Environmental Sustainability

Goal 1: Minimize the impact of our operations on the natural environment (land, air, water)

Long-term outcome: Zero waste to landfill
Objective 1.1: Reduce and manage solid waste

• Implement "No Waste" program in 100% of facilities (2014)
• Battery recycling programs in 100% of facilities (2014)
• All facilities recycle surplus EEE in an environmentally sound and secure manner (2014)
• Achieve an 8:1 average ratio of employees to printing units (2013)

Long-term outcome: 100% green procurement
Objective 1.2: Increase green procurement

• 10% of spending on products and services will be green procurement (2014)
  • SD clauses in:
    • Contracts
    • performance agreements and performance expectations
    • procurement management processes
• Procurement officers with procurement authority have received green procurement training

Long-term outcome: Paperless office
Objective 1.3: Reduce paper consumption

• Reduce office paper use per FTE equivalent by 28% from baseline year 2005-2006 (2014)
  • Paper reduction campaigns
  • Reduce paper use from ATIP
  • Convert internal forms to intra-forms
• Reduce the paper used for external publications by 10% from baseline year 2008-2009 (2014)
  • Paper reduction initiatives in the APP process
  • SD criteria in the CRA Publishing Policy
  • Establish external paper reduction directive and guidelines

Long-term outcome: Carbon-neutral operations
Objective 1.4: Reduce GHG emissions

• Reduce GHG emissions from fleet vehicles by 5% from baseline year 2005-2006 (2014)
  • Buy and maintain fuel efficient vehicles
  • Train fleet users
• Achieve a 5% shift to sustainable travel options for business and commuter travel from baseline year 2007 (2014)
  • Promote sustainable business travel and commuting options
  • Reduce the real property footprint through alternative work arrangements
• Reduce energy use from office equipment and data centres (2014)

Long-term outcome: Zero pollution
Objective 1.5: Comply with Federal regulations

• Manage halocarbon containing equipment and petroleum storage tank systems to minimize environmental impacts (2014)
  • Maintain up-to-date national halocarbon inventory
  • Develop halocarbon product replacement plans to replace/eliminate outdated systems
  • Maintain an up-to-date CRA petroleum storage tank system inventory
  • Conduct reviews to ensure that the CRA petroleum storage tank systems comply with Federal regulations

Socio-Economic Sustainability

Goal 2: Deliver sustainable programs and services to Canadians

Long-term outcome: 100% E-options for tax/benefits
Objective 2.1 Increase electronic service and program delivery

• Taxpayers and benefit recipients have more electronic service options (2014)
  • Develop and release new electronic service options
  • Establish criteria and measure the SD benefits of CRA electronic services

Long-term outcome: Efficient use of self-service options
Objective 2.2 Increase CRA outreach and communications

• Canadians have greater access to tax and benefits information through outreach activities (2014)
  • Increase the number of groups targeted for outreach events
  • Integrate SD considerations and messages into outreach activities and communication
  • Measure and communicate the SD benefits of CRA outreach activities

Goal 3: Improve business sustainability

Long-term outcome: Sustainable workforce
Objective 3.1: Improve sustainability in human resources management

• Employees have increased access to electronic training and learning options (2014)
  • Integrate SD messages in HR communications and products for recruitment
  • Provide employees with more electronic learning options
• Employee awareness of SD is maintained at a minimum of 90% (2014)
  • Develop an SD online course
  • Modernize the management of the SD Program

Long-term outcome: Sustainable IT capacity
Objective 3.2 Incorporate SD in IT processes

• The life cycle management of IT processes and infrastructure is more sustainable (2014)
  • Include SD criteria in ITB project templates
  • Include SD considerations into ITB training and learning products
  • Measure and communicate SD benefits of IT improvements

Long-term outcome: SD in corporate culture
Objective 3.3 Integrate SD into CRA accountability framework

• SD is integrated into corporate accountability framework (2014)
  • Integrate SD in corporate plans and reports
  • Include SD commitments in performance agreements (100% of ECs and 90% of MGs)
  • Integrate SD criteria into corporate templates, policies, programs, plans
  • Update the SD Line of Enquiry for use in internal audits

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