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Table of Contents

2014-15 estimates

A message from the Minister

A message from the Commissioner

Section 1: Organizational expenditure overview

Organizational profile

Organizational context

• Raison d’être
• Responsibilities
• Strategic outcomes and program alignment architecture
• Strategic outcomes
• Organizational priorities
• Risk analysis

Planned expenditures

Alignment to Government of Canada outcomes

CRA spending trend

Estimates by vote

Contribution to the federal sustainable development strategy

Section 2: Analysis of program by strategic outcome

Program: Taxpayer and business assistance

Sub-programs:

• Taxpayer services – enquiries and information products
• Policy, rulings and interpretations
• Registered plans
• Charities

Program: Assessment of returns and payment processing

Sub-programs:

• Individual returns and payment processing
• Business returns and payment processing

Program: Reporting compliance

Sub-programs:

• Small and medium enterprises
• International and large business
• Criminal investigations program
• Scientific research and experimental development
• Voluntary disclosures program

Program: Collections and returns compliance

Sub-programs:

• Trust accounts – compliance
• Non-filer – compliance
• Collections – tax and government programs

Program: Appeals

Sub-programs:

• Income and commodity tax objections
• Canada pension plan/employment insurance
• Service complaints
• Taxpayer relief

Program: Benefit programs

Sub-programs:

• Benefit enquiries
• Benefit programs administration

Program: Internal services

Section 3: Supplementary information

• Future-oriented statements of operations
• List of supplementary information tables
• Tax expenditures and evaluations

Section 4: Organizational contact information

• End notes

Future ‐ oriented Statement of Operations – Agency Activities

Supplementary Information

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