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Message from the Minister
Message from the Commissioner

Section I: Organizational overview

• Raison d'être
• Responsibilities
• Strategic outcomes and program alignment architecture
• Organizational priorities
• Risk analysis
• Planning summary

Section II: Analysis of programs by strategic outcomes

Strategic outcome: Taxpayers meet their obligations and Canada's revenue base is protected

• Taxpayer and business assistance (program 1)
• Assessment of returns and payment processing (program 2)
• Accounts receivable and returns compliance (program 3)
• Reporting compliance (program 4)
• Appeals (program 5)

Strategic outcome: Eligible families and individuals receive timely and accurate benefit payments

• Benefit programs (program 6)

Internal services (program 7)

Section III: Supplementary information

• List of supplementary information tables

Section IV: Other items of interest

• Organizational contact information
• Organizational structure
• Service standards at the CRA
• Endnotes

Supplementary Information

• Greening government operations
• Statement of management responsibility
• Agency planned spending and full-time equivalents
• Details on transfer payment programs
• Services received without charge
• Sources of respendable non-tax revenue and non-respendable non-tax revenue
• Summary of capital spending by program
• Greening government operations
• Internal audit and evaluations
• Statement of management responsibility
• Future-oriented Financial Statements

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