Summary of the Corporate Business Plan 2017-2018 to 2019-2020
Disclaimer
We do not guarantee the accuracy of this copy of the CRA website.
Scraped Page Content
Summary of the Corporate Business Plan 2017-2018 to 2019-2020
Foreword by the Chair
"The Board is focused on ensuring the CRA continues to provide service to Canadians based on the principles of timeliness, fairness, and excellence."
—Richard (Rick) Thorpe
The Board of Management is committed to fulfilling our legislated responsibilities under the Canada Revenue Agency Act. The Board will work diligently in cooperation with the CRA executives and employees to achieve the strategic priorities detailed in this Summary of the Corporate Business Plan.
The Board supports the CRA's commitment to improving service for all Canadians and also supports the Minister's mandate of ensuring those who interact with the CRA feel like valued clients, not just taxpayers. In furtherance of these commitments, the Board will support and provide advice to the CRA in modernizing its service delivery model, and will continue to support CRA's initiatives in simplifying its communication with Canadians; streamlining internal processes; increasing and enhancing digital services; and helping modest to low income earners file their tax returns to avail Canadians to the credits and benefits they may be entitled to. The Board will monitor progress and results on these activities during this planning period.
The Board will ensure the CRA continues to explore and deploy innovative ways to serve Canadians, while ensuring the integrity and security of the information entrusted to the CRA, by Canadians. The Board will offer advice to the CRA in its recruitment strategies and human resources activities to ensure the CRA has a skilled, multi-talented, and diverse workforce and leaders for the future. Furthermore, the Board will continue to ensure compliance with Corporate Policy Instruments, including monitoring of the directives on conflict of interest, gifts and hospitality, and post-employment.
The Board will, on a quarterly basis, review the CRA's fiscal results to ensure they remain within the approved fiscal plan, while making every effort to ensure resources are used efficiently and effectively in supporting the priorities of this Summary of the Corporate Business Plan.
The Board will monitor the CRA's performance, especially on the priority funded initiatives under federal Budget 2016, throughout this planning period and offer direction on strategic priorities, and monitor progress and timelines with respect to the CRA's Service Renewal initiatives.
The Board has recently reviewed the report from the Auditor General of Canada regarding the objections and appeals process at the CRA. With a focus on the stated principles of timeliness, fairness and excellence, and the CRA's Action Plan, the Board is committed to aggressively monitoring the CRA's implementation of its plan of action and its timeliness.
On behalf of the CRA Board of Management, I am pleased to recommend the CRA's Summary of the Corporate Business Plan 2017-2018 to 2019-2020 to the Honourable Diane Lebouthillier, Minister of National Revenue.
Original signed
Richard (Rick) Thorpe, CPA, FCPA, CMA, FCMA
Chair, Board of Management
- Date modified:
- 2017-03-10