Service Standards 2016-2017

• Next page

Service standards represent the Canada Revenue Agency's commitment to a level of performance that clients can expect when getting the service under normal circumstances.

The following is a list of our service standards for 2016-2017.

• Businesses
  • Business enquiries - telephone service level
  • Claims - SR&ED tax incentives - claimant-requested adjustments to non-refundable claims
  • Claims - SR&ED tax incentives - claimant-requested adjustments to refundable claims
  • Claims - SR&ED tax incentives - non-refundable claims
  • Claims - SR&ED tax incentives - refundable claims
  • Claims - video and film tax credits - refundable claims - audited
  • Claims - video and film tax credits - refundable claims - unaudited
  • GST/HST rulings and interpretations - telephone enquiries
  • GST/HST rulings and interpretations - written enquiries
  • Processing excise tax, excise duty, softwood lumber returns, and air travellers' security charge returns
  • Processing GST/HST electronic returns
  • Processing GST/HST paper returns
  • Processing T2 corporation income tax returns - electronic
  • Processing T2 corporation income tax returns – paper
• Charities and charitable giving
  • Charities - responding to telephone enquiries
  • Charities - responding to simple applications
  • Charities - responding to regular applications
  • Charities – written enquiries – routine
  • Charities – written enquiries – complex
• Child and family benefit recipients
  • Canada Child Benefit enquiries - telephone service level
  • GST/HST Credit Enquiries Telephone Service Level
  • Processing benefit applications - accuracy
  • Processing benefit applications - timeliness
  • Responding to benefit and credit enquiries - accuracy
  • Responding to benefit and credit enquiries - timeliness
• Individuals and trusts
  • Advance income tax rulings
  • e-Services Helpdesk - telephone service level
  • General enquiries - Telephone service level
  • Processing a request to authorize or cancel a representative – paper
  • Processing a request to authorize or cancel a representative – electronic
  • Processing T1 individual income tax returns (EFILE and NETFILE)
  • Processing T1 individual income tax returns (paper)
  • Processing T3 trust returns
  • Responding to taxpayer-requested adjustments (T1)
  • Responding to taxpayer-requested adjustments (T1) received by Internet
  • Technical interpretations
• Registered plans
  • Actuarial valuation reports
  • Applications to register pension plans
  • Deferred income plans - response to written enquiries
  • Deferred profit sharing plans - Reviewing applications
  • Education savings plans (applications to register, amend, or terminate)
  • Retirement income funds (applications to register, amend, or terminate)
  • Retirement savings plans (applications to register, amend, or terminate)
• Resolving disputes
  • Taxpayer relief requests - 30 day acknowledgement
  • First contact letter for disputes
  • Service Complaints - two-day acknowledgement
  • Service Complaints - 30 day resolution

Related topics

• Annual Report to Parliament
• Service Complaints
• Taxpayers' Ombudsman

• Next page

Date modified:

2016-11-22