Comprehensive Discussion of Our Performance

Source URL

http://www.cra-arc.gc.ca/gncy/nnnl/2001-2002/spplmntry-e/Cst5-eng.html

Disclaimer

We do not guarantee the accuracy of this copy of the CRA website.

Scraped Page Content

The Road Ahead

Progress Against the 2000-2001 Road Ahead

Targeted Areas for Improvement*	Targeted Completion Date*	Status	Roll Forward into Road Ahead 2002?
Implementing the Customs Action Plan initiatives	2001-2005	Partial implementation of commercial AMPS.	Yes See item 1 below
		Implementation of CSA including driver registration, carrier and importer pre-approval, and passage processing for low-risk shipments.	Yes See item 1 below
		Completed evaluation of NEXUS Highway Pilot. Working towards expansion to B.C. and Southern Ontario locations by summer of 2002.	Yes See item 1 below
		Finalized detailed program requirements for the Expedited Passenger Processing System (EPPS)—now referred to as NEXUS-AIR. Delay in rolling out the system compared to commitment made in the Corporate Business Plan.	Yes See item 1 below
		Continued implementation of the Integrated Primary Inspection Line at all major airports and bus offices.	No
		Increased stability and availability of Accelerated Commercial Release Operations System (ACROSS).	No
		ACROSS interface with the Department of Foreign Affairs and International Trade (DFAIT) Import Processing System implemented in June 2001.	No
		Systems design and development continued on the Integrated Customs System in support of Advanced Passenger Information and Passenger Name Record.	Yes See item 1 below
Implementing Compliance Improvement Plan	2001-2005	Some advances were made with respect to process and training plans; however, overall progress did not meet expectations.	Yes See item 2 below
Implement the CCRA's performance measurement framework	2001-2004	In step with the broader implementation of the Balanced Scorecard (BSC), work progressed on the development of BSC measures and indicators. However, at a corporate level, the Agency did not progress as expected, falling short in the overall phased-in implementation of the BSC. We are now back on track in 2002-2003.	Yes See item 4 below

On track

Mostly on track

Not on track

*Source: Prior year Annual Report to Parliament (2000-2001)

The Road Ahead – 2002 and Beyond

1. Delivering on Customs Action Plan Initiatives as the result of enabling legislation passed in the fall of 2001 as detailed in the following examples (Anticipated Result 6):

Expanded participation in Customs Self Assessment (CSA).

Implementation of Commercial Administrative Monetary Penalty System (AMPS) by late 2002.

Expedited Passenger Processing System (EPPS)—now referred to as NEXUS-AIR and CANPASS-AIR implementation at Pearson International Airport and Vancouver International Airport in early 2003.

Implementation of Free and Secure Trade (FAST) at six major Canada-U.S. crossings in December 2002.

Continued roll-out of NEXUS at the major sites in Southern Ontario in fall 2002.

Implementation of NEXUS-AIR at Dorval and Ottawa in early 2003.

Begin implementation of Advanced Passenger Information (API) in the fall of 2002.

2. Address weaknesses in compliance measures and advance the Compliance Improvement Plan including (Anticipated Result 2):

Generate statistically reliable measures in order to monitor and report on compliance for border and trade issues.

Analyze the impact of September 11 on compliance issues and border management.

Implement changes recommended by the Office of the Auditor General (OAG), including providing the training, tools and procedures to collect the information necessary to assess the effectiveness of our risk management, targeting, and compliance verification processes.

3. Develop a national core curriculum and a long-term learning plan for beginner, intermediate, and senior compliance verification officers, which will be adaptable for Customs client services officers and appeals officers (Anticipated Result 5).

4. Continue implementation of the Balanced Scorecard to provide more effective and unbiased reporting of our successes and performance gaps for decision-making purposes (for the entire business line).

5. Continue to be a member of the World Customs Organization (WCO) Policy Commission for the next two years, allowing the CCRA to effectively manage our WCO issues. The CCRA is also a member of the WCO Finance Committee and will participate in other key WCO Committees (Anticipated Result 4).

6. Continue to chair the WCO's Working Party to the Permanent Technical Committee. We will play a leading role in the Task Force that was established to develop and implement the measures contemplated in the Resolution on Security and Facilitation of the International Trade Supply Chain, which was adopted by the WCO members in June 2002 (Anticipated Result 4).

Attachment 1: Logic Model

This following logic model offers a roadmap showing the links between our inputs, activities and outputs that are essential to achieving our anticipated results in support of our expected outcome. It also shows how these fit into the Agency's overall strategic outcomes. This logic model is the foundation of our performance report card which summarizes our performance against each anticipated result.

Attachment 2: Service Standards in Customs

	Service	Service Standard	Target	Results 1999-2000	Results 2000-2001	2000-2001 Compared to Target	Results 2001-2002	2001-2002 Compared to Target
Customs	1. Release on minimum documentation (RMD) – EDI	45 minutes	100%	86%	84%		79% (see note)
	2. RMD – EDI machine release	5 minutes				Not available	See note	Not available
	3. RMD – Paper	2 hours			95%	Not available	100% (see note)
	4. Pre-Arrival Review System (PARS) – EDI	1 hour				Not available	85% (see note)
	5. PARS – Paper	2 hours			100%	Not available	93% (see note)
	6. Land-border traveller wait time (customs booth clearance)	10 minutes Mon. to Thurs.	100%		97%		98%
		20 minutes Fri. to Sun. and holidays	100%		97%		98% (see note)
	7. Land-border traveller wait time (payment of duty)	5 minutes Mon. to Thurs. 10 minutes Fri. to Sun. and holidays				Not available	See note	Not available

Met or exceeded target

Target mostly met (at least 95%)

Target not met

New or modified service standard

Explanatory notes

Standard 1: The percentage given is for releases processed on the ACROSS Worklist Platform within 45 minutes.

Standard 2: The monitoring of the five-minute processing standard for machine release is currently under development.

Standard 3: Sample for RMD paper releases was 6,419 out of a total population of 1,974,058. The sample was conducted over four days in June and November 2001.

Standard 4: The percentage given is for releases processed on the ACROSS Worklist Platform within 45 minutes. The current timing reports generated from the ACROSS system only monitor the ACROSS Worklist/Processing time for a transaction. As the service standard for PARS-EDI includes the client transmission time, data reflecting the standard is incomplete at this time.

Standard 5: The sample for PARS paper releases was 2,176, out of a total population of 1,231,403. The sample was conducted over four days in June and November 2001.

Standard 6: Information is an estimate based on samples collected for the period of April 1, 2001, to September 1, 2001. Data collection was suspended due to the events of September 11, 2001.

Standard 7: Studies of wait times for the payment of duties and taxes have not been considered necessary, due to dramatic declines in small collections in recent years.

New Service Standards for 2002-2003

	New standards and related targets
Customs Services	First Tier Automated Customs Information Systems (ACIS)	under development

Improvements to Existing Service Standards for 2002-2003

	Improvements to existing standards in 2002-2003
Customs Services	Improved monitoring to support reporting on existing service standards

Date modified:: 2002-11-07

You are here