About this report

The Annual Report to Parliament 2009-2010 is structured to guide the reader through a comprehensive, concise, discussion of the results achieved by the Canada Revenue Agency (CRA) during the past fiscal year. As required by the legislation that governs the CRA, this document includes information that reports against the objectives set out in our Corporate Business Plan 2009-2010 to 2011-2012.

Our 2009-2010 Results

Strategic Results

After introducing the context in which the CRA operates and the methodology we use to assess the results we achieved, the Strategic Results sections report on progress made to maintain or improve our capacity to achieve our mandate. In addition, we provide measurement information to demonstrate how we reach our conclusions about whether we have met our strategic outcomes, with a focus on the actions of individuals and businesses.

Our Day-to-Day Activities

To achieve immediate results, the CRA provides products and services intended to help individuals and businesses meet their legal obligations as easily as possible, as informed and responsible citizens. Our approach hinges on a system of checks and balances to ensure that everyone actively participates in and takes responsibility for their role in maintaining Canada’s tax and benefits system. We report here on the activities that we undertook to help ensure that individuals and businesses complied with tax laws, and we indicate progress made toward meeting our expected results.

Agency Governance

This section includes two chapters that report on how the CRA manages itself. The first describes our Board of Management and its activities in carrying out its oversight role. The second addresses progress we made in common areas across our organization, including oversight, information technology, and human resource and risk management.

Schedules and Financial Statements

The sections at the end of the report offer supplementary information on our governance structure, service standards, and other items of interest. The financial statements for the CRA contain both audited and unaudited information on our 2009-2010 financial performance.

Date modified:

2010-11-02