CCRA Annual Report to Parliament 2004-2005

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http://www.cra-arc.gc.ca/gncy/nnnl/2004-2005/prfrmnc-e/fn_stmt_ndt19-eng.html

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Unaudited Supplementary Financial Information

Financial Performance Tables

Financial Tables Index

Table 7.2 b) Taxation Statistical Analyses and Data Processing Fee

A. External Fee
Taxation Statistical Analyses and Data Processing Fee
Service Standard 1
Provide statistical data to taxpayers within an average of 30 calendar days of receipt of all essential information.
Performance Results1
Satisfaction surveys were sent to all clients and responses received indicated that the clients were very satisfied with our services.
Stakeholder Consultation
Effective April 2003, a client satisfaction survey was created for external clients. Client feedback is recorded in a system and is monitored for trends.
B. Other Information: N/A
1 As established pursuant to the Policy on Service Standards for External Fees:
  • Service standards may not have received Parliamentary review;
  • Service standards may not respect all performance standard establishment requirements under the User Fees Act (UFA) (e.g., international comparison; independent complaint address);
  • Performance results are not legally subject to UFA section 5.1 regarding fee reduction for failed performance.



Date modified:
2005-10-26