Schedule B - Government-wide Reporting

To meet the Government's commitment to accountability to Parliament that was expressed in Results for Canadians, the Treasury Board Secretariat (TBS) requires that we report progress and achievements on certain management policies and on specific major and government-wide initiatives. The initiatives and policies identified below are addressed throughout this annual report. More detailed information for some of these initiatives is available at the Web links listed in Schedule D.

Asset Management Plan (Material management--moveable goods)

The CRA reports to TBS on the life-cycle management process for the moveable goods (i.e., cars, computers, technology infrastructure, etc.) in our Asset Management Plan via Resource Review Reporting. We have contained our immediate operating pressures, and by so doing, have maintained our allocations for future strategic investments and key asset replacements. This is facilitated with the controls set out in our renewed Budget and Expenditure management framework. See Table 8.2 for more information on the CRA's Asset Management Plan.

Government Online

The Government Online (GOL) initiative is the Government of Canada's commitment to make government more accessible to all Canadians, improve online service, and build trust and confidence in doing business online. The Public Works and Government Services Canada report Government On-Line 2005 acknowledged our achievements, making mention of CRA online services, such as “My Account” and new services for business. It also notes that over 40% of individual returns are electronically filed.

In its report titled Leadership in Customer Service: New Expectations, New Services, the consulting firm Accenture noted that the CRA is transforming the way government delivers services through its involvement in the use of “information and communication technology to enhance Canadians' access to improved client-centred, clustered services, anytime, anywhere in the official language of their choice.”

Service Improvement in the CRA

The CRA is a leader in the government-wide Service Improvement Initiative. Key service objectives include developing annual service improvement plans utilizing the Common Measurements Tool to measure client satisfaction, and adopting, publishing, and reporting on service standards. The CRA's vision for service improvement is outlined in the Future Directions Initiative, while the Corporate Business Plan sets out strategies and implementation priorities for realizing service improvements. Schedule C shows our overall performance against service standards. See the website listed in Schedule D for more detail on the CRA's plan for service improvement, performance against service standards, and client satisfaction (results of our 2004 Annual Survey ¹ ).

Sustainable Development

In the first year of its 2004-2007 Sustainable Development Strategy, the CRA completed almost 90% of the 46 commitments it made for year one of the strategy. Information on sustainable development and performance results can be found on the website listed in Schedule D.

Travel Policy

The Treasury Board Secretariat Travel Policy, dated October 1, 2002, contains provisions for efficient and economical travel procedures. The following table outlines the major policy provision differences between the TB and CRA travel policies. Overall, the CRA has not incurred additional costs with the implementation of its own Travel Policy.

Key policy differences - Treasury Board and CRA

User Fees Act

It is the CRA's policy to charge fees for services that provide identifiable recipients with direct benefits. The only exception to this is when overriding public policy or the program objectives would be compromised. Section (7) of the User Fees Act requires that every Minister table a report on user fees in effect to Parliament annually, on or before December 31 following the end of each fiscal year.

A summary of the CRA's three user fees under this Act as well as brief descriptions of the program, the type of fee, the authority to charge the fee, and the consultation, analysis and client redress mechanism that are currently in place for each initiative can be found in the financial tables of this report (see Table 7).

Response to Parliamentary Committees, Audits, and Evaluations for 2004-2005

The following tables outline the CRA's responses to reports by Parliamentary committees and by the Auditor General in 2004-2005. They also list the internal and external audits and evaluations of the CRA that were published in the past year.

The links included below are to the Auditor General reports listed, which include the CRA's response.

For further information on audits and evaluations please visit: www.tbs-sct.gc.ca/rma/database/newdeptview_e.asp?id=114 under the heading ‘2004-2005'.

¹ See footnote on page 28 for further information regarding the CRA's Annual Survey.

Date modified:

2005-10-26