Strategic outlook and oversight of the change agenda

• The Board will assure itself that the CRA adopts an enterprise-wide change management approach to manage the multiple transformative initiatives that will be launched over the planning period.
• Continue to monitor work underway towards the development of performance indicators that will enable the Board to assess the overall performance of the CRA.
• Pursue enhancements to the Board of Management Oversight Framework, which continues to be a valuable tool designed to enable the Board to assess, in those areas under the Board's purview, the CRA's management processes, practices and results against a clear list of management expectations.
• Ensure that the CRA has a robust enterprise risk management program that provides current and relevant information that can be used to inform decision making and planning.
• Set performance objectives for the Commissioner-Chief Executive Officer (CEO) and conduct both a mid-year review and an annual performance assessment, to complement the federal government's overall assessment.
• Provide input into the performance objectives and assessments of key CRA senior executives to ensure that their accountabilities are aligned with CRA priorities.
• Oversee the CRA's resources through reviewing and monitoring the CRA's Resource Management Strategy and Strategic Investment Plan, and ensure that sound financial controls are in place, including the CEO/Chief Financial Officer certification process of internal controls over financial reporting.

Meeting service needs

• Oversee the CRA's provision of services to ensure the needs of Canadians are met in a fair, professional and respectful manner.
• Seek assurance that the CRA makes optimal use of technology to provide timely and accessible service offerings, and uses an integrated multi-channel approach that directs Canadians to the most effective channel.

Information technology responsiveness and sustainability

• Pay particular attention to major information technology (IT) initiatives designed to further enhance the CRA's suite of electronic self-service applications, and those required to sustain the CRA's IT infrastructure.
• Monitor the evolution of the CRA's Protocol and service management model with Shared Services Canada to ensure that the CRA's business programs continue to be well served, with quality and cost effective IT infrastructure services.
• Oversee the management of IT risks and initiatives to ensure that the CRA has sound IT systems and infrastructure to support new and ongoing business needs.

Workforce and workplace of the future

• Monitor the CRA's human resources change management strategy to assure itself that the CRA adopts a continuous and enterprise-wide approach to manage the people dimension of change while sustaining a healthy, respectful and innovative workplace.
• Provide input into the development of strategies and policies related to recruitment, retention, succession planning, talent management, and knowledge transfer.
• Assure itself that the CRA's management of human resources fosters a culture of excellence and integrity.
• Oversee, review, and approve the CRA's negotiating mandate and collective agreements with its unions - the Professional Institute of the Public Service and the Public Service Alliance of Canada - as required.