Summary of the Corporate Business Plan 2013-2014 to 2015-2016

[a foreword by the chair]

As the CRA advances its Strategic Directions – Vision 2020 – to align itself with evolving needs of taxpayers and businesses, the Board's goal for the planning period is twofold: first, to ensure that the CRA has the strategic framework it needs to move forward with its long-term strategic directions; second, that modern and effective management practices are in place, thus ensuring continued success of the Agency.

The Board's strategic focus continues to evolve as Canadian taxpayer needs evolve. In the near term, the Board will focus on oversight of the CRA's service enhancements across the compliance continuum to ensure they are delivered in the most effective and efficient manner. Given the role information technology plays in delivering the CRA core programs and services to Canadians and businesses, and its critical role in advancing Vision 2020, information technology responsiveness and sustainability will remain a priority for the Board.

The Board and senior management’s focus on maintaining the CRA's culture of integrity is critical to maintaining Canadians' trust. As CRA employees are important to the success of the organization and the progress of its long-term strategic directions, the Board will continue to work with management to ensure the CRA has a robust plan to recruit, train, and retain a strong workforce.

The Board will continue to provide oversight in all other areas for which it has statutory responsibility. In this respect, it will work with senior management and continue to use the Board of Management Oversight Framework as a tool for assessing CRA management processes, practices, and results against a clear set of risk-based expectations.

Finally, I am confident that continued collaboration between the Board and senior management will further position the Agency to deliver on its mandate and advance its strategic direction. On behalf of the CRA Board of Management, I am pleased to recommend the CRA's Summary of the Corporate Business Plan 2013-2014 to 2015-2016 to the Honourable Gail Shea, Minister of National Revenue.

Susan J. McArthur
Chair, Board of Management

Date modified:

2013-03-28