Report on Plans and Priorities 2016-17

• Next page

Table of Contents

Minister's message

Commissioner's message

Section 1: Organizational Expenditure Overview

Organizational Profile

Organizational Context

Planned Expenditures

Alignment of Spending with the Whole-of-Government Framework

CRA Spending Trend

Estimates by Vote

Section 2: Analysis of Programs by Strategic Outcome

Taxpayer and Business Assistance

• Tax Information Services and Assistance
• Charities
• Registered Plans
• Policy, Rulings, and Interpretations

Assessment of Returns and Payment Processing

• Individual Returns
• Business Returns
• Payments
• Voluntary Disclosures Program

Reporting Compliance

• International and Large Business
• Criminal Investigations Program
• Small and Medium Enterprises
• GST/HST Program
• Scientific Research and Experimental Development

Collections, Compliance, and Verification

• Compliance and Verification
• Collections – Tax and Government Programs

Appeals

• Income Tax Objections and Appeals to the Courts
• Commodity Taxes Objections and Appeals to the Courts
• Canada Pension Plan/Employment Insurance Appeals to the Minister and Appeals to the Courts
• Service Complaints
• Taxpayer Relief

Benefit Programs

• Benefit Enquiries
• Benefit Programs Administration

Internal Services

Section 3: Supplementary Information

Future-Oriented Statement of Operations

Service Standards

Supplementary Information Tables

Tax Expenditures and Evaluations

Section 4: Organizational Contact Information

Appendix: Definitions

Endnotes

Print Version

• Next page

Date modified:

2016-03-07