Message from the Commissioner

Having completed our final year of implementing the sustainable development strategy for 2001-2004, I am happy to present our third and final performance report for the period 2003 to 2004. This is also the last performance report in which we address our sustainable development responsibilities for the customs portfolio. Overall, despite an ambitious agenda in implementing sustainable development practices, we have made significant progress in our commitments and can be proud of our achievements.

These achievements were evident in a number of areas, but particularly in sensitizing employees to sustainable development, building our management framework in this area, greening our internal operations, and exploring our programs for sustainability.

As we acknowledge the progress made over this past year, we also want to reflect on lessons learned and apply them in the months and years ahead. Based on the findings of this performance report, we will continue to focus on better integrating sustainable development into our programs, policies, and plans, on providing employees with useful and consistent messages about sustainable development best practices in the workplace, and on sharpening our targets in our strategy update.

I look forward with keen interest as we continue to integrate sustainable development practices into the daily business of the Agency. The benefits to Canada and Canadians far outweigh the hard work our commitment requires.

Michel Dorais

Date modified:

2005-04-21