2.1.1 By March 31, 2011, continue to simplify the tax filing process by increasing electronic services, and reducing the paper burden on individuals, businesses, and charities.

2.1.1.1

Estimate paper savings from e-service options in the My Account and My Business Account portals on the CRA website.

ABSB paper reduction reports

ABSB/F&A (SMPSD)

Performance Indicators
Take-up rate of individual (T1) and business returns (T2) filed electronically

Performance Measures
Estimated reduction in paper use due to e-service initiatives

Data Collection Method/Source
CRA annual forecast reports; CRA Annual Report

2.2.1 Pursue efficient and environmentally responsible service delivery when engaging in partnerships with other government departments and organizations for tax and benefits administration.

2.2.1.1

Integrate sustainability criteria into new key federal/provincial partnerships, where appropriate.

Memorandum of Agreements and Letters of Intent that include sustainability provisions.

CSBDB (CRD) and F&A (SMPSD) / -

Performance Indicators

Percentage of partnership agreements that have sustainability provisions

Performance Measures

Efficiencies gained from implementing the Service Delivery Strategy

Data Collection Method/Source

Branch SD performance reports; CRA Annual Report; annual federal/provincial reports

2.2.1.2

Support the implementation of the CRA Service Strategy to enable the Agency to be more efficient, effective, and responsive in the administration of tax and benefit programs across orders of government and increase the availability and coverage of electronic service options.

Streamline tax and benefit administration and offer new/enhanced e-service options.

CSBDB (SPD) / -/ -