About the CCRA
The following table provides a description of key activities associated with each of these business lines.
Business Line Overview - Key Activities
| Business Line |
Description |
| Customs services |
- Facilitates the movement of goods and travellers while protecting Canadian business and society
- On-site compliance audits and other reviews
- Communicates with clients and initiates outreach and promotional services
- Protects Canadian industries from unfair trade practices and injury
- Administers and influences the development of Canadian laws that govern international trade and travel
|
| Tax services |
- Informs clients of their rights and entitlements, and assists them in meeting their obligations
- Registers, processes, and assesses client returns
- Engages in research in support of tax services
- Maintains an effective debt management service, which includes accounts receivable and source deductions
- Identifies and determines underlying causes of non-compliance and undertakes corrective action
- Investigates, and as appropriate, prosecutes suspected cases of fraudulent non-compliance
|
| Benefit programs and other services |
- Administers and delivers federal and provincial income-based support programs to individuals
- Provides tax and/or customs-related services for other levels of government and/or public sector organizations
|
| Appeals |
- Ensures fair and impartial review of client disagreements with CCRA decisions involving tax, customs, employment insurance, Canada Pension Plan, and trade administration issues
- Manages (in co-operation with the Department of Justice Canada) the handling of cases when clients appeal to court
- Manages the program which enables clients to voluntarily correct any deficiencies in reporting to the CCRA on their tax, duty, and tariff obligations
- Co-ordinates initiatives which support and strengthen the fairness of CCRA programs
|
| Corporate management and direction |
- Establishes and maintains a modern, progressive human resources regime
- Provides strong leadership regarding new finance and administration responsibilities associated with the creation of the CCRA, while providing direction in the provision of existing financial and resource management services, resource utilization, office systems, security, and laboratory services
- Manages and promotes a cohesive approach to information technology to achieve improved client service and accessibility, while contributing to reduced costs
- Develops, supports, and strengthens relationships with provinces, territories, other government departments and international agencies
- Maintains and strengthens our management framework, including modern comptrollership, planning, decision-making, review, and accountability practices
|
- Date modified:
- 2002-01-04
