Vision and Strategic Goals

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Our vision helps describe the type of organization we are striving to become. Our strategic goals move us towards this vision.

The CCRA's vision is to be recognized and respected by clients for our integrity, fairness, and innovation in administering high-quality, affordable programs. Our progressive stance will encourage new inter-governmental and international partnerships, fostering greater government efficiency and a stronger economic union.

The CCRA has been working toward designing and implementing a strategic program to ensure that while meeting our day-to-day operational responsibilities, our organization is evolving in the right direction in order to continue to serve individuals and businesses well over the longer term. We have six strategic goals:

QUALITY SERVICES AND CLIENT EDUCATION


RESPONSIBLE ENFORCEMENT AND BORDER PROTECTION


FAIR ADMINISTRATION


SIMPLE AND EFFICIENT PROCESSES


KNOWLEDGEABLE AND SKILLED PEOPLE


EFFECTIVE MANAGEMENT AND CORPORATE SERVICES

The next pages contain CCRA's strategic goals, and the related corporate objectives, as well as the initiatives that are being pursued to meet them.

Date modified:

2002-01-04