Foreword by the Chair

Since becoming an agency, the CCRA has made steady progress in the management of its operations by strengthening and improving the quality of the services it delivers to Canadians. Board members are proud to have participated in this undertaking and to be part of such a dynamic and committed organization. Despite the many challenges that lie ahead, we look to the future with optimism, confident that we will deliver on the CCRA promise of better service to Canadians.

For the period covered by the Summary of the Corporate Business Plan 2003-2004 to 2005-2006, we will continue to transform how we do business, keeping pace with changes in technology and management practices. To bring about change, we will need to be clear and transparent in our communications both within the organization and also with the different client groups that interact with us.

If the Agency is to meet its commitments to Canadians, it will need to be able to draw on a workforce that has the right skills at the right time. The CCRA will therefore continue to pay a great deal of attention to the quality of its human resources, their training, and their working conditions.

Given our changing environment, we, like any other major organization, must deal with increasingly complex risks and situations that require the highest degree of management attention.

In this context, we indeed have an ambitious agenda. As Board members, we recognize this fact, but at the same time we are confident that implementing this plan will ensure that we are able to deliver all our programs.

I am therefore pleased to submit this Summary of the Corporate Business Plan 2003-2004 to 2005-2006 to the Honourable Elinor Caplan, Minister of National Revenue.

Michael L. Turcotte
Chair, Board of Management

Date modified:

2002-03-21