Corporate Business Plan 2003-2004 to 2005-2006 -- Business Lines Highlights
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About the CCRA
The Canada Customs and Revenue Agency (CCRA) is a large and dynamic organization with a broad and far-reaching mandate. We:
- collect taxes and administer laws for the federal government and most provinces and territories;
- provide border services and administer international trade and legislation; and
- deliver various social and economic benefit programs to Canadians.
In carrying out our responsibilities, we touch the lives of more Canadians on a daily basis than any other public organization.
Key Volumetrics
- Every year, we serve approximately 102 million travellers entering Canada through our customs service locations. We also process more than 10 million customs commercial releases.
- On average, we collect more than $300 billion in revenues annually, including about $38 billion on behalf of the provinces and territories that's $1.2 billion every working day.
- We administer benefit and credit payments worth more than $11 billion to more than 10 million eligible Canadian recipients.
- We handle almost 28 million public enquiries every year.
- During peak periods, we employ over 50,000 people at 750 service sites across Canada.
Our Mission
Our mission is to promote compliance with Canada's tax, trade, and border legislation through communication, quality service, and responsible enforcement. This contributes to the social and economic well-being of Canadians.
Our transition from a Government department to an agency in 1999 did not change our mission. Instead, it gave us the flexibility to be more innovative. It gave us the opportunity to improve our services, programs, systems, and processes. It also enabled us to build more effective relations with the provinces and territories, and to find more cost-effective ways of doing business.
We believe that through better services and a stronger internal infrastructure, we will be in a better position to achieve our mission of promoting compliance with Canada's tax, trade, and border laws and regulations.
Our Strategic Outcomes
As an organization we seek two outcomes:
Innovation Ensure that the CCRA is a leading-edge service organization.
Compliance Ensure that Canadians comply with tax, trade, and border legislation.
These two outcomes form the basis of our Corporate Business Plan 2003-2004 to 2005-2006, and will drive our efforts and agenda over the planning period.
Innovation
Innovation is about keeping pace with changes in technology, business and management practices, and the expectations of Canadians. It's also about finding more effective, accessible, and affordable ways of interacting with our clients and managing our day-to-day operations. Our innovation agenda consists of the following four key objectives, which we will continue to pursue over the planning period:
- core business transformation;
- human resources reform and renewal;
- administrative reform and renewal; and
- transparent management for results.
Compliance
Our performance in promoting compliance is key to our operational success. That's why we continuously seek to increase levels of voluntary compliance, while strengthening our enforcement activities to identify and deter wilful non-compliance.
Our approach to compliance is based on the belief that most people will voluntarily comply with the law if given the opportunity, the information, and the tools. As a result, we will continue to provide the right information at the right time, through a number of different communication channels. We also recognize that non-compliance is a serious issue, so we will work hard to apply the right mix of service and enforcement activities. We know, for example, that tax evasion, GST fraud, and smuggling pose serious compliance risks and, as a result, we will target our efforts and resources responsibly.
Our Business Lines
The CCRA delivers its wide range of programs and services through five business lines:
- Tax Services Administers, assesses, and collects taxes on behalf of the federal, provincial, and territorial governments. In the process, it helps Canadians receive their entitlements and meet their obligations under the tax system.
- Customs Services Protects the health, safety, and security of our citizens and supports the competitiveness of Canadian businesses at home and abroad.
- Benefit Programs and Other Services Provides Canadians with income-based benefits and other services that contribute to their economic and social well-being.
- Appeals Provides clients with a fair redress and dispute-resolution process.
- Corporate Management and Direction Maximizes our performance through modern and progressive management of human resources, information technology, and financial and administrative policies and practices.
Each business line plays a vital role in advancing our innovation agenda and managing and promoting compliance.
- Date modified:
- 2003-07-03