Foreword by the Chair

It is with pleasure that my Board of Management colleagues and I have participated in the continuing evolution of the CCRA. As we move into our third year of operations, we will continue to deliver on our promise of better service for Canadians. The work that was started in becoming an agency will go forward even as we meet new and immediate challenges.

This Summary of the Corporate Business Plan is designed to build on the foundation laid with last year's plan and to make improvements in the areas identified through our reporting process. We will take our business transformation agenda to the next level, advancing the many initiatives already underway across the organization and innovating in the areas of service delivery and the management of our business operations.

Our future success depends on our ability to transform the way we manage our core business while meeting the constant demands of a complex and changing environment. This will happen if the Agency possesses the necessary capacities, flexibilities and knowledge. For this reason, we are pursuing our business objectives within a program of management excellence that focusses on the development of our people, modern administration, and transparent management.

In our drive toward management excellence, we will continue to adopt approaches that are governed by values rather than rules. Increasingly, managers at the CCRA will have greater decision-making capacities and accountabilities. By emphasizing leadership and accountability, we will create a more dynamic management environment with a degree of adaptability requisite of modern, successful organizations.

My colleagues and I are convinced that this business plan will ensure the integrity of our programs as we continue to put in place innovations that serve the interest of all Canadians.

Michael L. Turcotte
Chair, Board of Management

Date modified:

2002-03-21