Conclusion by the Commissioner and Deputy Commissioner

The Summary of the Corporate Business Plan 2007-2008 to 2009-2010 communicates the strategic direction and performance expectations of the Canada Revenue Agency (CRA) to Parliament, to Canadians, and to clients, partners, and employees. As Commissioner and Deputy Commissioner, we are proud of what the CRA has accomplished and confident that the organization is well positioned to meet the challenges of the future.

The CRA serves Canadians by ensuring the integrity of the tax system through the protection of personal information, issuing timely and accurate payments, and an impartial dispute resolution mechanism. By offering improved services to federal, provincial, territorial, and First Nations clients, the CRA also contributes to reducing the overall cost of tax administration. The governance model ensures that legislated activities are carried out with due regard to responsible stewardship.

The Summary of the Corporate Business Plan 2007-2008 to 2009-2010 outlines our strategies for continually enhancing relationships with government clients, improving service delivery to taxpayers and benefit recipients, maximizing debt collection, addressing compliance challenges, and promoting trust in the CRA’s administration.

We recognize the dedication of the more than 40,000 CRA employees, without which our previous accomplishments would not have been possible. In the future, we will continue to rely on their individual efforts to achieve the Canada Revenue Agency’s full potential to serve all Canadians.

Michel Dorais, ICD.D
Commissioner and Chief Executive Officer
Canada Revenue Agency

William V. Baker
Deputy Commissioner and Chief Operating Officer
Canada Revenue Agency

Date modified:

2007-03-29