Conclusion by the Commissioner

As the new Commissioner of the Canada Revenue Agency (CRA), I take pride in becoming a part of such an outstanding public service organization as it marks its fifth anniversary. I firmly believe the success of an organization lies in the strength of its employees, and am very aware that CRA employees have the reputation of serving Canadians with unparalleled dedication. The progress that has been made over the last five years has driven the CRA to become a leader in Canada’s public service and a tax administration that is among the best in the world.

This Summary of the Corporate Business Plan 2005-2006 to 2007-2008 builds on the service, human resource and administrative infrastructures established in these first years in order to reap the full benefits of agency status. This will mean imaginatively and persuasively presenting our service delivery platform as a viable and cost-effective option for other organizations in federal and provincial domains. Most importantly, it will mean blending our enforcement and service priorities to forge a renewed compliance effort that simultaneously responds to the service expectations of Canadians and the need to anticipate and react to increasingly sophisticated and elaborate tax avoidance and evasion activities.

Maintaining our high level of performance will not be easy. Service expectations continue to increase and business competitiveness is creating significant compliance pressures. It will take careful stewardship and continued investment to maintain our core capacity in service and compliance. Against this backdrop, the CRA is advancing an agenda designed to introduce productivity and efficiency measures—including our contribution to the government’s expenditure review—while maintaining service leadership, identifying and addressing key areas of risk, and enhancing the overall fairness and integrity of Canada’s tax regime.

I have confidence in our capacity to meet these challenges, and look forward to working with my new colleagues in realizing our goals, making a difference in our country, and making our government proud.

Michel Dorais
Commissioner
Canada Revenue Agency

Date modified:

2005-03-24