Who was the focus of this consultation

The CRA engaged persons with disabilities (and their caregivers) living in Canada who have interacted with the Agency; these interactions could have included:

• Filing personal or business taxes;
• Applying for programs or benefits;
• Using the Agency’s websites, online or paper forms, or other tools, and;
• Contacting the Agency through any of its service channels (for example, call centres or in-person outreach).

Note: Interactions related to applying for jobs at the CRA will not be a part of the virtual consultations; however, any feedback about these interactions will be shared with the appropriate CRA teams.

Key questions that were for discussion

On July 11th, 2019, the Accessible Canada Act was enacted – formalizing the Government of Canada’s commitment to proactively identify, remove, and prevent barriers to accessibility wherever individuals interact with federal programs and services. This means going beyond just meeting accessibility standards and regulations; it means ensuring that accessibility is fully incorporated throughout the design and delivery of its programs and services. With this in mind, the CRA sought ideas and input on two topics:

• Identifying any accessibility barriers to CRA programs and services for persons with disabilities, including the impact that these barriers have on clients’ experiences.
• Capturing ideas and recommendations from persons with disabilities on solutions that could address accessibility barriers that clients face when interacting with CRA programs and services.

Related information

Summary of the Accessible Canada Act
Accessible Canada Regulations

Contact us

Canada Revenue Agency
Chief Service Officer Directorate, Tools and Methodologies Section
Place de Ville, Tower B, 112 Kent Street, Ottawa, Ontario, K1A 0L5
SACSODG@cra-arc.gc.ca