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The majority of registrants comply with their obligations and an important principle of the VDP is that the relief is fair and is not considered to reward non-compliance. ... If a VDP application is accepted as having met the conditions set out in paragraph 22, it will be considered a valid disclosure. ... Due to the nature of a particular application, referrals to other programs within the CRA may be considered necessary in order to fully analyze the application. ...

Assessment Criteria Progress against Service Strategy baseline data supports corporate objectives Evidence of innovation Information Considered by the Board The CRA Service Strategy 2009-2010 to 2011-2012 sets out goals and measurable objectives for the Agency's service to Canadians. ... Assessment Criteria Service complaints are addressed in a timely manner There is evidence of continuous improvement in relation to service complaints Evidence of innovation Information Considered by the Board Over the past year, the CRA has met its 90% internal performance measures for timely resolution of service complaints and also met its 95% performance measures for timeliness in problem resolution cases. ...

Assessment Criteria Credible and neutral information is provided on program performance Requests for advice and guidance on results measurement are provided Evaluation information is used to inform expenditure/policy decisions and program improvements Evidence of innovation Information Considered by the Board In 2011-2012, the Program Evaluation Division (PED) continued to provide neutral and credible results-related information on existing programs to CRA management. ... Assessment Criteria Agency performance indicators are aligned, comprehensive and not duplicated Performance indicators are in place to track progress on the Agency's strategic goals Evidence of innovation Information Considered by the Board Although the CRA has an existing TBS approved Performance Activity Architecture (PAA), a supporting Performance Measurement Framework (PMF) including performance indicators, the Annual Report to Parliament, and quarterly performance reports, the Board of Management identified performance measurement at the enterprise level as an area of focus for the Agency in 2011-2012. ...

Assessment Criteria Progress against Service Strategy baseline data supports corporate objectives Evidence of innovation Information Considered by the Board The CRA Service Strategy 2009-2010 to 2011-2012 sets out goals and measurable objectives for the Agency's service to Canadians. ... Assessment Criteria Service complaints are addressed in a timely manner There is evidence of continuous improvement in relation to service complaints Evidence of innovation Information Considered by the Board Over the past year, the CRA has met its 90% internal performance measures for timely resolution of service complaints and also met its 95% performance measures for timeliness in problem resolution cases. ...

Assessment Criteria Credible and neutral information is provided on program performance Requests for advice and guidance on results measurement are provided Evaluation information is used to inform expenditure/policy decisions and program improvements Evidence of innovation Information Considered by the Board In 2011-2012, the Program Evaluation Division (PED) continued to provide neutral and credible results-related information on existing programs to CRA management. ... Assessment Criteria Agency performance indicators are aligned, comprehensive and not duplicated Performance indicators are in place to track progress on the Agency's strategic goals Evidence of innovation Information Considered by the Board Although the CRA has an existing TBS approved Performance Activity Architecture (PAA), a supporting Performance Measurement Framework (PMF) including performance indicators, the Annual Report to Parliament, and quarterly performance reports, the Board of Management identified performance measurement at the enterprise level as an area of focus for the Agency in 2011-2012. ...

In either case, these are not considered activities related to patient care for which an 83% rebate may be claimed. ... This is considered to be an activity carried by the hospital authority in the course of operating the public hospital. ... It is not considered to be an activity carried on in the course of operating a public hospital, as it is not an activity related to patient care. ...

In either case, these are not considered activities related to patient care for which an 83% rebate may be claimed. ... This is considered to be an activity carried by the hospital authority in the course of operating the public hospital. ... It is not considered to be an activity carried on in the course of operating a public hospital, as it is not an activity related to patient care. ...

In either case, these are not considered activities related to patient care for which an 83% rebate may be claimed. ... This is considered to be an activity carried by the hospital authority in the course of operating the public hospital. ... It is not considered to be an activity carried on in the course of operating a public hospital, as it is not an activity related to patient care. ...

Assessment Criteria Comprehensive resourcing plans to strategically recruit talent are in place Positions are staffed within acceptable timeframes Information Considered by the Board Overall recruitment has been limited but focused through use of the CRA's Staffing Management Plan (SMP) implemented in 2010 to minimize the impact of the Cost Containment Plan (CCP) initiatives on permanent employees. ... Assessment Criteria Measures are in place to sustain a healthy, safe and respectful workplace Labour/management relations are effective HR management initiatives support strong performance, employee satisfaction, and retention of talent Agency has flexibility to adjust resources based on changing priorities Information Considered by the Board The Agency continues to promote a healthy and respectful workplace as demonstrated in the results of the 2011 Public Service Employee Survey. ...

Assessment Criteria Comprehensive resourcing plans to strategically recruit talent are in place Positions are staffed within acceptable timeframes Information Considered by the Board Overall recruitment has been limited but focused through use of the CRA's Staffing Management Plan (SMP) implemented in 2010 to minimize the impact of the Cost Containment Plan (CCP) initiatives on permanent employees. ... Assessment Criteria Measures are in place to sustain a healthy, safe and respectful workplace Labour/management relations are effective HR management initiatives support strong performance, employee satisfaction, and retention of talent Agency has flexibility to adjust resources based on changing priorities Information Considered by the Board The Agency continues to promote a healthy and respectful workplace as demonstrated in the results of the 2011 Public Service Employee Survey. ...