Docket: A-544-14
Citation: 2015 FCA 273
CORAM:
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PELLETIER J.A.
NEAR J.A.
DE MONTIGNY J.A.
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BETWEEN:
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ATTORNEY
GENERAL OF CANADA
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Appellant
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and
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PUBLIC SERVICE
ALLIANCE OF CANADA
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Respondent
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REASONS FOR
JUDGMENT
DE MONTIGNY J.A.
[1]
This is an appeal of a judgment rendered by
Justice Manson of the Federal Court on November 13, 2014 granting an application
for judicial review brought by the Public Service Alliance of Canada (PSAC, the
Respondent) against a decision of an appeals officer of the Occupational Health
and Safety Tribunal of Canada (the Appeals Officer) regarding a work place
violence complaint made by Mr. Abel Akon, an employee of the Canadian Food
Inspection Agency (the CFIA or the employer).
[2]
The present appeal relates to the interpretation
and application of Part XX of the Canada Occupational Health and Safety
Regulations, SOR/86-304 [the Regulations], enacted in 2008 and
entitled Violence Prevention in the Work Place. More particularly, the
core issue is whether an employer is entitled to unilaterally determine whether
the conduct complained of constitutes work place violence before being required
to appoint a “competent person” to investigate
the matter pursuant to section 20.9 of the Regulations, and if so under
what circumstances. For the reasons that follow, I would dismiss the appeal.
I.
Facts
[3]
Mr. Abel Akon is a poultry inspector at the
CFIA. On November 28, 2011, he met with his supervisor to discuss some concerns
relating to their working relationship, which he reiterated in a written
complaint submitted on December 2, 2011. In that complaint, Mr. Akon raised
issues relating to favouritism and unfair treatment with respect to his leave
requests that were contrary to his collective agreement, and humiliating and
disrespectful treatment in the work place (dismissive hand gestures, eye
rolling, verbally demeaning behaviour, disregarding complaints regarding other
employees yelling at him in front of plant personnel, lack of transparency and
unfair marking of a certification exam). The written complaint did not
specifically refer to “work place violence” or
identify itself as a work place violence complaint under the Regulations.
[4]
When the CFIA cancelled a meeting scheduled for
December 7, 2011 to discuss possible resolution of the complaint, the employee
notified the CFIA that his concerns had not been addressed and, in the
circumstances, he planned to file an official complaint pursuant to Part XX of
the Regulations.
[5]
In January 2012, Mr. Ken Schmidt, Regional
Director for the Saskatchewan Region, was appointed by the Area Occupational
Health and Safety Co-Chairs at the CFIA to undertake a “fact-finding”
process to review the concerns raised by the employee and to determine whether
an investigation was warranted. Mr. Akon and his union representative agreed to
participate, and Mr. Schmidt conducted interviews with those involved. In his “Fact Finding Summary Re: Complaint of Harassment”
dated February 2, 2012, he concluded that the allegations in the complaint did
not constitute harassment and did not warrant an investigation, but recommended
that an independent third party facilitator be hired to assist Mr. Akon and his
supervisor to find a resolution to the issues in their interpersonal dealings.
[6]
When the fact-finding report was presented to
Mr. Akon and PSAC in early February 2012, they contacted a health and safety
officer, Ms. Joanne Penner, raising their concern that the employer had not
simply conducted a preliminary fact-finding process, but had in fact conducted
an investigation without selecting an impartial, competent person within the
meaning of the Regulations. In their opinion, the CFIA treated the
fact-finding process as an investigation of a harassment complaint under its
old harassment policy, rather than following the required process under the Regulations.
They requested that an investigation be initiated by a competent person within
the meaning of subsection 20.9(1) of the Regulations. Following a number
of exchanges, the CFIA responded that they had complied with their obligation
to have a competent and impartial person investigate the conflict, since Mr.
Schmidt was selected for the task by the Area Occupational Health and Safety
Co-chairs, according to the CFIA’s Prevention of Harassment in the Workplace
Policy.
[7]
On September 6, 2012, Ms. Penner issued a
direction pursuant to paragraph 145(1)(a) of the Canada Labour Code, R.S.C.
1985, c. L-2 [the Code] indicating that the CFIA had failed to appoint a
competent person as required by subsection 20.9(3) of the Regulations
since the employee did not consider Mr. Schmidt to be impartial. She directed
that the CFIA terminate the contravention no later than October 1, 2012.
[8]
In response to that direction, the CFIA
explained that the fact-finding mission undertaken by Mr. Schmidt was “to determine whether or not the allegations, if believed to
be true, constituted harassment and/or violence in the workplace”. In
the CFIA’s opinion, it was only once it was determined that the allegations
suggesting work place violence had in fact occurred and could not be resolved
by the employer and the employee, that the matter would be referred for investigation
by a competent person pursuant to subsection 20.9(3) of the Regulations.
Ms. Penner maintained her position and noted in her summary of the file that
the employer was not entitled to arbitrarily decide what does and does not
constitute work place violence, in order to screen out complaints; in her view,
any alleged work place violence needed to be resolved informally or proceed to
investigation by a competent person. The CFIA subsequently filed an appeal of
the direction to the Appeals Officer under subsection 146(1) of the Code.
[9]
The Appeals Officer allowed the appeal and set
aside the direction. In the Appeals Officer’s opinion, an employer is only
obliged to appoint a competent person once they have been made aware of work
place violence or an allegation of work place violence, and have tried to
resolve it unsuccessfully. Referring to the definition of “work place violence” at section 20.2 of the Regulations,
the Appeals Officer found that the allegations in the complaint did not raise
work place violence because the alleged conduct could not reasonably be
expected to cause harm, injury or illness. Therefore, the employer had not been
made “aware of … alleged work place violence”
within the meaning of subsection 20.9(2) of the Regulations, and there
was no obligation to appoint a competent person to investigate. In the Appeals
Officer’s view, the employer was entitled to determine whether the complaint
related to work place violence; it cannot have been the legislator’s intent
that an investigator be appointed for every complaint characterized by an
employee as work place violence, regardless of the facts alleged.
II.
The decision of the Federal Court
[10]
The application judge first considered whether a
reasonable interpretation of “work place violence”
could exclude allegations of harassment. In the application judge’s opinion,
the language at section 20.2 of the Regulations was broad enough to
cover harassment that may cause mental or psychological harm or illness; in his
view, the contrary opinion unduly restricts the scope of the legislation in a
manner contrary to its purpose. He found that harassment of the kind alleged by
Mr. Akon may constitute work place violence, commenting that “psychological bullying can be one of the worst forms of harm
that can be inflicted on a person over time” (Public Service Alliance
of Canada v. Attorney General of Canada, 2014 FC 1066 at para. 29, [2014]
F.C.J. No. 1273).
[11]
Second, the application judge considered whether
the employer had the authority to conduct investigations to screen out
complaints which it determined did not relate to work place violence. He found
that any pre-screening of a complaint must be limited to fact-finding for the
purposes of resolving the dispute with the employee, possibly through mediation.
[12]
The application judge went on to find that if
the attempts at informal resolution were unsuccessful and it was not “plain and obvious” that the complaint was not related
to work place violence, there was a mandatory duty to appoint a competent
person that was seen by both parties as being impartial. The application judge
concluded that Mr. Schmidt had effectively conducted an investigation within
the initial fact-finding process, which he did not have the authority to do as
the parties had not agreed that he was an impartial, competent person within
the meaning of subsection 20.9(1) of the Regulations. The application
judge found that the Appeals Officer could not rely on an unauthorized
investigation by a person who was not seen as impartial to conclude that the
allegations did not support a finding of work place violence. The application
judge concluded that the decision was unreasonable.
III.
Issue
[13]
The issue to be determined in this appeal is
whether the Appeals Officer could find that an employer is entitled to assess a
complaint of work place violence before being required to appoint a “competent person” to investigate the matter. To the
extent that the employer is allowed to “screen”
complaints to ensure that they fall within the definition of work place violence,
the further question is whether the Appeals Officer could conclude, on the
facts that were before him, that the employer was not under the obligation to
appoint a competent person to investigate the employee’s allegation.
IV.
Standard of review
[14]
It is well established that when reviewing a
decision of a subordinate court dealing with the judicial review of a decision
made by an administrative tribunal, an appellate court must determine whether
the application judge selected the correct standard of review and applied it
correctly. In other words, the appellate court “steps
into the shoes of the subordinate court in reviewing a tribunal’s decision”:
Prairie Acid Rain Coalition v. Canada (Fisheries and Oceans), 2006 FCA
31 at para. 14, [2006] 3 F.C.R. 610 (see also: Canada (Revenue Agency) v.
Telfer, 2009 FCA 23 at paras. 18-19, [2009] F.C.J. No. 71; Canada
(Revenue Agency) v. Slau Ltd., 2009 FCA 270 at para. 26, [2009] F.C.J. No.
1194; Agraira v. Canada (Public Safety and Emergency Preparedness), 2013
SCC 36 at paras. 45-46, [2013] 2 S.C.R. 559; Wilson v. Atomic Energy of
Canada Ltd., 2015 FCA 17 at para. 42, [2015] F.C.J. No. 44). As a result,
no deference is owed to the application judge’s decision; if any deference is
warranted, it is to the administrative decision-maker or tribunal.
[15]
The parties agree, as do I, that the application
judge correctly identified the standard of review as reasonableness. The issues
raised concern the proper interpretation of Part XX of the Regulations regarding
the procedure applicable to work place violence complaints, and, incidentally,
the meaning of “work place violence” and its
application to the facts. These are questions of mixed fact and law, and
questions of interpretation of the Appeals Officer’s home statute. The Appeals
Officer has expertise working within the complex, comprehensive statutory
scheme created by the Code and the Regulations, and his decision
is protected by strong privative clauses at sections 146.3 and 146.4 of the Code.
Moreover, the relevant provisions of the Regulations are not of central
importance to the legal system as a whole. Accordingly, the standard of
reasonableness was aptly selected, as this Court previously found in Canadian
Union of Postal Workers v. Canada Post Corporation, 2011 FCA 24 at para. 18,
330 D.L.R. (4th) 729.
[16]
In Dunsmuir v. New Brunswick, 2008 SCC 9,
[2008] 1 F.C.R. 190 [Dunsmuir], the Supreme Court held that the
reasonableness of an administrative tribunal’s decision is determined by
reference to its reasons and its outcome. Therefore, the issue is whether the
Appeals Officer’s decision is justifiable, transparent and intelligible and
whether it “falls within a range of possible,
acceptable outcomes which are defensible in respect of the facts and law”
(Dunsmuir at para. 47).
V.
Analysis
[17]
Before assessing the various arguments put
forward by the parties, it is helpful to first describe the legislative
framework applicable to health and safety matters in federally-regulated work
places and the various key actors in the system. The Code is divided
into three parts, dealing respectively with collective bargaining, occupational
health and safety, and labour standards. The purpose of Part II of the Code,
as stated at section 122.1, is “to prevent accidents
and injury to health arising out of, linked with or occurring in the course of
employment to which this Part applies”. In order to achieve this
purpose, section 124 imposes a general duty on the employer to “ensure that the health and safety at work of every person
employed by the employer is protected”. Without limiting the generality
of that duty, specific duties are listed at subsection 125(1), including the
duty to “take the prescribed steps to prevent and
protect against violence in the work place” (s. 125(1)(z.16)).
[18]
Employees have a number of remedies available
under the Code to deal with occupational health and safety issues.
Section 127.1 provides for an “Internal Complaint
Resolution Process” for employee complaints related to a contravention
of Part II of the Code or where they believe on reasonable grounds that
there is likely to be an accident or injury to health in the work place (s.
127.1). The employee also has the right to refuse to work if they have
reasonable cause to believe that a condition or activity in the work place constitutes
a “danger” to them (s. 128).
[19]
The Regulations prescribe many
obligations for the employer with respect to “work
place violence”, which is defined as “any
action, conduct, threat or gesture of a person towards an employee in their
work place that can reasonably be expected to cause harm, injury or illness to
that employee” (s. 20.2). The Regulations impose an obligation on
the employer to develop a “work place violence
prevention policy” setting out, amongst others, the obligation to
provide a safe, healthy and violence-free work place and to “dedicate sufficient attention, resources and time to address
factors that contribute to work place violence including, but not limited to,
bullying, teasing, and abusive and other aggressive behaviour and to prevent
and protect against it” (s. 20.3). No such policy was in place at the
time the employee filed his complaint. The scheme of Part XX also requires the
employer to identify the factors that contribute to work place violence (s.
20.4), to assess the potential for work place violence using these factors (s.
20.5), to develop and implement systematic controls to eliminate or minimize
work place violence (s. 20.6), to review periodically the effectiveness of
these measures (s. 20.7), and to develop an emergency notification procedure in
response to work place violence and to communicate it to employees (s. 20.8).
[20]
While these various provisions are aimed at
prevention, section 20.9 is remedial. It is meant to offer an avenue of redress
for employees who have experienced work place violence, with a view to having
the situation dealt with appropriately by their employer. That section of the Regulations
reads as follows:
Notification and Investigation
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Notification et enquête
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20.9 (1) In this section, “competent person” means a person who
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20.9 (1) Au présent article, « personne compétente » s’entend de
toute personne qui, à la fois :
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(a) is impartial and is seen by the parties to be
impartial;
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a) est
impartiale et est considérée comme telle par les parties;
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(b) has knowledge, training and experience in issues
relating to work place violence; and
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b) a
des connaissances, une formation et de l’expérience dans le domaine de la
violence dans le lieu de travail;
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(c) has knowledge of relevant legislation.
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c)
connaît les textes législatifs applicables.
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(2) If an employer becomes aware of work place violence or alleged
work place violence, the employer shall try to resolve the matter with the
employee as soon as possible.
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(2) Dès qu’il a connaissance de violence dans le lieu de travail
ou de toute allégation d’une telle violence, l’employeur tente avec l’employé
de régler la situation à l’amiable dans les meilleurs délais.
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(3) If the matter is unresolved, the employer shall appoint a
competent person to investigate the work place violence and provide that
person with any relevant information whose disclosure is not prohibited by
law and that would not reveal the identity of persons involved without their
consent.
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(3) Si la situation n’est pas ainsi réglée, l’employeur nomme une
personne compétente pour faire enquête sur la situation et lui fournit tout
renseignement pertinent qui ne fait pas l’objet d’une interdiction légale de
communication ni n’est susceptible de révéler l’identité de personnes sans
leur consentement.
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(4) The competent person shall investigate the work place violence
and at the completion of the investigation provide to the employer a written
report with conclusions and recommendations.
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(4) Au terme de son enquête, la personne compétente fournit à
l’employeur un rapport écrit contenant ses conclusions et recommandations.
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(5) The employer shall, on completion of the investigation into
the work place violence,
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(5) Sur réception du rapport d’enquête, l’employeur :
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(a) keep a record of the report from the competent person;
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a)
conserve un dossier de celui-ci;
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(b) provide the work place committee or the health and
safety representative, as the case may be, with the report of the competent
person, providing information whose disclosure is not prohibited by law and
that would not reveal the identity of persons involved without their consent;
and
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b)
transmet le dossier au comité local ou au représentant, pourvu que les
renseignements y figurant ne fassent pas l’objet d’une interdiction légale de
communication ni ne soient susceptibles de révéler l’identité de personnes
sans leur consentement;
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(c) adapt or implement, as the case may be, controls
referred to in subsection 20.6(1) to prevent a recurrence of the work place
violence.
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c) met
en place ou adapte, selon le cas, les mécanismes de contrôle visés au
paragraphe 20.6(1) pour éviter que la violence dans le lieu de travail ne se
répète.
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(6) Subsections (3) to (5) do not apply if
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(6) Les paragraphes (3) à (5) ne s’appliquent pas dans les cas
suivants :
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(a) the work place violence was caused by a person other
than an employee;
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a) la
violence dans le lieu de travail est attribuable à une personne autre qu’un
employé;
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(b) it is reasonable to consider that engaging in the
violent situation is a normal condition of employment; and
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b) il
est raisonnable de considérer que, pour la victime, le fait de prendre part à
la situation de violence dans le lieu de travail est une condition normale de
son emploi;
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(c) the employer has effective procedures and controls in
place, involving employees to address work place violence.
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c)
l’employeur a mis en place une procédure et des mécanismes de contrôle
efficaces et sollicité le concours des employés pour faire face à la violence
dans le lieu de travail.
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[21]
Until 2013, compliance with the various
requirements of the Code and the Regulations was monitored by “health and safety officers”, whose role was to
investigate and decide on a continuing refusal to work (s. 129 of the Code),
conduct inspections of work places (s. 141, 141.1 of the Code), and
issue directions to employers or employees in order to correct a contravention
to Part II of the Code (s. 145). Health and safety officers’ decisions
and directions could be appealed by either party to an “appeals
officer” (s. 146), who would conduct an inquiry and would have the power
to vary, rescind or confirm the direction and to issue any direction he or she
would consider appropriate (s. 146.1). An appeals officer’s decision was “final and shall not be questioned or reviewed in any court”
(s. 146.3) and no order in certiorari or any other of the extraordinary
remedies may be made against it (s. 146.4).
[22]
As previously mentioned, the crucial issue in
the case at bar is whether the Appeals Officer’s conclusion that employers may
screen out complaints they consider unrelated to work place violence is
reasonable. Indeed, there was no dispute before this Court and the Court below
that work place violence may encompass harassment, and that psychological
harassment can reasonably be expected to cause harm or illness in some
circumstances. On the other hand, counsel for the Respondent conceded at the
hearing that a competent person could reasonably have concluded that the
actions, conduct or gestures complained of by the employee were not serious enough
to fall within the definition of work place violence used in section 20.2 of
the Regulations. The limited question to be decided, therefore, is
whether the employer could take it upon itself to conclude that the employee’s
complaint did not trigger the obligation to have it investigated by a competent
person.
[23]
The Appellant takes the position that an
employer only has an obligation to appoint a “competent
person” to investigate work place violence or alleged work place
violence once two conditions are met, namely the employer becomes aware of the
work place violence or alleged work place violence, and the employer tried to
resolve the matter and it remains unresolved. This is in line with the Appeals
Officer’s reasoning that the employer’s authority to determine whether an
employee’s complaint engages the process provided in Part XX of the Regulations
must be recognized:
Based on reasonable interpretation of the
Regulations, I find that upon an allegation of work place violence being made
by an employee such as in the present case, an employer is entitled to review
the allegations to determine whether they meet the definition of work place
violence as per the Regulations, in which case, the process provided in Part XX
of the Regulations ought to be followed.
Canada (Canadian Food Inspection Agency) v.
Public Service Alliance of Canada, 2014 OHSTC 1 at para. 64, 2014 LNOHSTC 1
(Q.L.).
[24]
Some of the confusion in the present case may
have originated from the fact that the employee did not explicitly characterize
his allegations as being work place violence in his initial written complaint.
This may well explain why the employer tasked one of his regional directors to
undertake a “fact-finding” process with respect
to the “harassment complaint”. As noted by the
Appeals Officer, however, such a characterization by the employee is not
conclusive and cannot be taken to rule out the possibility that the alleged
conduct qualifies as work place violence. This is especially true where the
employee, as was the case here, subsequently notifies his employer (following
the cancellation of a meeting to discuss possible resolution of his complaint)
that he will be filing a complaint under Part XX of the Regulations,
which he did on February 9, 2012.
[25]
In his written and oral submissions, counsel for
the Appellant put much emphasis on a decision rendered by Appeals Officer
Pierre Hamel in VIA Rail Canada Inc. v. Cecile Mulhern and Unifor, 2014
OHSTC 3, 2014 LNOHSTC 3 (Q.L.) [VIA Rail], who shared the views
expressed by the Appeals Officer in the case at bar that the “matter” to be referred to the competent person is an
actual situation of work place violence, and not just an allegation of work
place violence. As he stated:
In my view, it is consistent with the scheme
described above to interpret “the matter” to refer to the situation of actual
work place violence. In my view, it does not refer to a dispute or debate as to
whether a particular situation constitutes work place violence or not. It is
revealing and worth noting that the legislator does not use the words “alleged
work place violence” in subsection 20.9(3). This leads me to understand that
the purpose of the investigation is not to determine whether or not work place
violence has occurred, but to review the situation that constitutes work place
violence and make recommendations to the employer, in instances where an
employee is not satisfied that the measures taken by the employer to deal with
the work place violence that he/she has been subjected to, are adequate. I also
emphasize that the duty of the “competent person” as set out in subsection
20.9(4) is to investigate “the work place violence”, a wording used
throughout the section and consistent with my interpretation that a finding of
work place violence is required before the application of subsection 20.9(3) is
engaged.
VIA Rail at
para. 137 (emphasis in original).
[26]
While I wholeheartedly agree with Appeals Officer
Hamel that these provisions are not a model of legislative drafting, I am
unable to read into subsection 20.9(3) what effectively amounts to an
unfettered discretion given to employers to determine whether a complaint
warrants an investigation by a competent person. In my view, such an
interpretation is at odds both with the scheme of Part XX of the Regulations
and with the wording of its relevant provisions.
[27]
I do not think that much turns on the absence of
the words “alleged work place violence” in
subsections 20.9(3) and (4). The French version of these subsections does not
distinguish between work place violence and an allegation of work place
violence, and uses the more neutral word “situation”
in subsection 20.9(3) (“…l’employeur nomme une personne compétente
pour faire enquête sur la situation …”).
[28]
More importantly, I fail to see why an employer
would be required to appoint a competent person to “investigate”
the work place violence, if the only purpose of the exercise was to formulate
recommendations. The very notion of an investigation calls for an inquiry
allowing for an assessment of disputed facts. Indeed, the first definition of
the word “investigate” in the online Oxford
Dictionary is “carry out a systematic or formal inquiry
to discover and examine the facts of (an incident, allegation, etc.) so as to
establish the truth”. This is precisely what the investigator appeared
to have done in the VIA Rail case, where Investigator Cantin interviewed
a number of individuals before concluding in her report that the evidence was
insufficient to demonstrate that the complainant was subjected to harassment or
violence within the meaning of work place violence.
[29]
If the only task of the competent person was to
formulate recommendations to ensure that the work place violence of the kind
experienced by a complainant does not occur again in the future, without
investigating disputed facts, there would be no need to protect the
confidentiality of the persons involved at every step of the process. Yet this
is precisely what the Regulations do: not only is the employer prevented
from passing on to the competent person any information that would reveal the
identity of persons involved without their consent, but the employer is also
required not to disclose such information when providing the report of the
competent person to the work place committee or the health and safety representative
(s. 20.9(5)). The purpose behind these provisions is no doubt to encourage the
persons involved to speak to the employer or to the competent person, secure in
the knowledge that if they choose to talk, their identity will not be revealed.
[30]
It is to be noted, moreover, that the competent
person is to provide the employer with a written report containing not only
recommendations but also conclusions, upon completion of the investigation.
This is further indicia that the competent person’s role is to determine if an
incident of work place violence did in fact occur before spelling out his or
her recommendations. How could it be otherwise? The nature of the
recommendations will necessarily be premised upon the circumstances and extent
of the work place violence. Similarly, the controls to be adapted or
implemented by the employer to prevent a recurrence of the work place violence
ought to be correlated to the actual findings of the competent person as to
what actually took place. While the inquiry by the competent person is not
conducted for disciplinary purposes and is not primarily meant to provide the
person aggrieved with a personal remedy, it must nevertheless address the
alleged work place violence incident if it is to identify why the existing violence
prevention policies failed to prevent it.
[31]
The Regulations are clearly meant to
prevent accidents and injury to health occurring in work places and to protect
employees who have been victims of work place violence, whatever form it may
take. The appointment of a competent person, that is, a person who is impartial
and is seen by both parties to be impartial, is an important safeguard to
ensure the fulfillment of that objective. I agree with the Respondent that
allowing the employers to conduct their own investigations into complaints of
work place violence and to reach their own determination as to whether such
complaints deserve to be investigated by a competent person would make a
mockery of the regulatory scheme and effectively nullify the employees’ right
to an impartial investigation of their complaints with a view to preventing
further instances of violence.
[32]
In arriving at this interpretation of the Regulations,
I find some comfort in the Guide to Violence Prevention in the Work Place released
by Human Resources and Skills Development Canada following the adoption of Part
XX of the Regulations (Appeal Book, p. 238). While not binding on the
Court, it is nevertheless helpful as it is designed to assist employers in
applying the Regulations. It clearly states (at p. 258) that “a formal investigation by a ‘competent person’ must take
place if the employer cannot resolve the matter to the satisfaction of the
employees involved”.
[33]
That being said, I agree with the Appeals
Officer that it could not have been the intent of the Regulations to
require employers to appoint a competent person to investigate each and every
complaint, so long as the employee characterizes them as being work place
violence. This would no doubt trivialize the important rights and obligations
enshrined in Part XX of the Regulations. In fact, I do not understand
counsel for the Respondent to go that far. Even if there is no express
authority under the Regulations for employers to undertake their own
investigations before appointing a “competent person”,
they can certainly review a complaint with a view to determine whether, on its
face, it falls within the definition of work place violence as found in section
20.2 of the Regulations.
[34]
I agree with the application judge that the
threshold should be quite low, and that an employer has a duty to appoint a
competent person to investigate the complaint if the matter is unresolved,
unless it is plain and obvious that the allegations do not relate to work place
violence even if accepted as true. The employer has very little discretion in
this respect. If the employer chooses to conduct a preliminary review of a
complaint (or a so-called fact-finding process), it will therefore have to be
within these strict confines and with a view to resolving the matter informally
with the complainant. Any full-fledged investigation must be left to a
competent person agreed to by the parties and with knowledge, training and
experience in these matters.
[35]
In the present case, it was not plain and
obvious that the facts as alleged did not amount to work place violence. The
complaint was not clearly vexatious or frivolous, and it was not the employer’s
role to decide at that early stage, without even meeting with the employee,
whether the particular conduct alleged was serious enough in the circumstances
so as to constitute work place violence. That determination should only be made
by a competent person with a full understanding of the circumstances following
an investigation under subsection 20.9(3).
[36]
Counsel for the Appellant tried to bolster his
claim that the employer should be left with a wide discretion by arguing that
an employee or his union always has access to a health and safety officer who
can issue a direction to the employer to appoint a competent person. In
supplementary submissions in response to a direction of the Court, counsel
submitted that section 145 of the Code confers on the Minister’s
delegates wide authority to issue directions where there is a breach of the Code,
and that the internal complaint resolution process set out at section 127.1
does not limit that discretion.
[37]
Assuming this to be true, I fail to see how this
option leaves the employee better off. Indeed, this is precisely what took
place in the case at bar. When the Health and Safety Officer failed to receive
an Assurance of Voluntary Compliance from the employer, she issued a direction
requiring the employer to appoint a competent person to investigate the
complaint. The employer challenged that direction, arguing that it was under no
obligation to appoint a competent person since there was no evidence suggesting
that there may have been violence in the work place. Forging ahead and
resorting to a health and safety officer in case of disagreement, therefore,
does not appear to be the solution; quite to the contrary, conferring a wide
discretion on the employer to determine unilaterally whether an investigation
by a competent person is warranted is not only inimical to the letter and
spirit of the Regulations, but also leads to protracted and unnecessary
litigation.
[38]
Having concluded that the Appeals Officer erred
in finding that the employer had not been made aware of an allegation of work
place violence and was therefore under no obligation to appoint a competent
person to investigate pursuant to subsection 20.9(3) of the Regulations,
there is no need to determine whether he could reasonably conclude that the
complaint did not raise issues of work place violence. It is no answer to
argue, as does the Appellant, that the Appeals Officer conducted a de novo
hearing and was not bound by the employer’s initial investigation. The Appeals
Officer cannot sidestep the process put in place by the Regulations and
determine for himself whether work place violence occurred; such a finding is
best left to a competent person, as defined by the Regulations, as it
ought to be made on the basis of an inquiry uncovering all the relevant
evidence.
VI.
Conclusion
[39]
For all of the foregoing reasons, I am of the
view that this appeal ought to be dismissed with costs. The application judge
did not err in finding that the Appeals Officer’s decision fell outside the
scope of possible, acceptable outcomes. The Appeals Officer’s conclusion that
an employer is entitled to review a complaint to determine whether it meets the
definition of work place violence was unreasonable. Absent a situation where it
is plain and obvious that the allegations fall outside the scope of the
definition of work place violence, the employer must appoint a “competent person” to investigate when the matter
cannot be resolved with the employee.
[40]
Accordingly, I would dismiss the appeal with
costs.
"Yves de Montigny"
“I agree.
J.D. Denis Pelletier J.A.”
“I agree.
D. G. Near J.A.”