Service Standards 2017-2018

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Service standards represent the Canada Revenue Agency's commitment to a level of performance that clients can expect when getting the service under normal circumstances.

The following is a list of our service standards for 2017-2018.

• Tax returns, benefits, and claims
  • Individual income tax returns (T1)
  • Corporation income tax returns (T2)
  • GST/HST returns
  • Trust returns (T3)
  • T1 adjustment requests
  • Benefit applications
  • Claims – SR&ED tax incentives – claimant-requested adjustments to non-refundable claims
  • Claims – SR&ED tax incentives – claimant-requested adjustments to refundable claims
  • Claims – SR&ED tax incentives – non-refundable claims
  • Claims – SR&ED tax incentives – refundable claims
  • Claims – video and film tax credits – refundable claims – audited
  • Claims – video and film tax credits – refundable claims – unaudited
• Pension, deferred, and education plans
  • Deferred income plans - response to written enquiries
  • Actuarial valuation reports
  • Applications to register pension plans and deferred profit sharing plans
  • Education savings plans (applications to register, amend, or terminate)
  • Retirement income funds (applications to register, amend, or terminate)
  • Retirement savings plans (applications to register, amend, or terminate)
• Charities
  • Charities – written enquiries
  • Charities - responding to applications
• Rulings and interpretations
  • GST/HST rulings and interpretations – written enquiries
  • Advance income tax rulings
  • Technical interpretations
• Issue resolution
  • Taxpayer relief requests – timeliness
  • Low-complexity tax objections – 180 day resolution
  • Service Complaints - 30 day resolution
• Enquiries and account updates
  • Telephone enquiries service
  • My Business Account enquiries
  • Debt Management Call Centre – tax programs telephone service level
  • Debt Management Call Centre – government programs telephone service level
  • Authorize or cancel a representative

Related topics

• Departmental Performance Report
• Service Complaints
• Taxpayers' Ombudsman

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Date modified:

2017-04-27