Service Standards 2014-2015

Service standards for authorizing or cancelling a representative

Detailed performance results can be found in the Annual Report.

• Processing a request to authorize or cancel a representative – paper
• Processing a request to authorize or cancel a representative – electronic

Processing a request to authorize or cancel a representative – paper

• What is this? This is a timeliness service standard for processing a request to authorize or cancel a representative by paper. This service standard was introduced in 2013-2014.¹
• Standard: Our goal is to process your complete paper request to authorize or cancel a representative in 20 business days or less of receipt by the CRA provided the request is complete.
• Target: The CRA aims to meet this standard 90% of the time.
• How you can request this service from the CRA:
  • Mail
• How you will receive this service from the CRA:
  • Mail

¹The former four standards for processing a request to authorize or cancel a representative have been retired.

*Note: This service standard was introduced in 2013-2014.

Processing a request to authorize or cancel a representative – electronic

• What is this? This is an accuracy service standard for processing requests received to authorize or cancel a representative to deal with the CRA on a taxpayer's behalf. This service standard was introduced in 2013-2014².
• Standard: Our goal is to process your complete electronic request to authorize or cancel a representative in 5 business days or less of receipt by the CRA provided the request is complete.
• Target: The CRA aims to meet this standard 90% of the time.
• How you can request this service from the CRA:
  • Internet
  • Mail
• How you will receive this service from the CRA:
  • Internet
  • Mail

²The former four standards for processing a request to authorize or cancel a representative have been retired.

*Note: This service standard was introduced in 2013-2014.

Date modified:

2016-02-11