1. Introduction

This document reports on the performance during the 2nd year of implementation of the Canada Revenue Agency's (CRA) Sustainable Development (SD) Strategy for 2004-2007[Footnote 1]. The SD Strategy outlines the CRA's 4 broad goals for contributing to SD:

1. Environmental excellence in operations;
2. Sustainable service delivery;
3. Employee engagement; and,
4. Modern sustainable development management.

Each of these goals supports the CRA's SD vision of being "a globally recognized organization for best practices for sustainable development" and guides our SD program to help us achieve the following expected results by March 31, 2007:

• Systematic management of the effects our operations have on the environment;
• Increase sustainable service delivery by systematically measuring paper savings, influencing our negotiations with partners, and piloting sustainable employee work travel;
• Achieve stronger leadership and greater buy-in from management and employees; and,
• Complete our SD framework and move to fully electronic reporting systems for SD.[Footnote 2]

This performance report begins with a description of the CRA's framework for SD, including the National Action Plan, our governance model, and overall approach to monitoring and reporting on performance. Performance for the 2005-2006 period is presented in Section 5, and is followed by an analysis in Section 6. Conclusions as well as next steps are outlined in Section 7.

Footnotes

[Footnote 1]

For more information on the CRA SD Strategy for 2004-2007, please see www.cra.gc.ca/sds.

[Footnote 2]

Source: National Action Plan for 2004-2007 (http://www.cra-arc.gc.ca/agency/sustainable/plan/2005/menu-e.html).

Date modified:

2007-03-26