Section 1

A. Minister's Message

As we enter the new millennium, there is a growing expectation on the part of Canadians for a new relationship between citizens and their governments. This new relationship should have an increased focus on providing quality services. Also, it should ensure that government programs and services address specific client needs and expectations, as well as the broader public interest.

In announcing the decision to create the new Canada Customs and Revenue Agency (CCRA), the Government of Canada reinforced our ongoing commitment to improve both the institutions of governance and the quality of the services provided to Canadians.

The Canada Customs and Revenue Agency represents a new model of governance, and an instrument through which significant service improvements will be achieved. As Minister of National Revenue, I am extremely proud to be associated with this new chapter in the history of Canada's revenue and customs administration.

This Report on Plans and Priorities represents an ambitious agenda for our new organization. But I am certain that, as our transition from department to agency progresses, the demonstrated skills and professionalism of all members of our team will allow us to take full advantage of the new opportunities and flexibilities the CCRA affords.

I intend to work closely with the new Board of Management and with the Commissioner and his officials to ensure that the CCRA attains its fundamental goal - better service to Canadians. I am confident that, with the full support of the Agency team, we will be successful in achieving this goal by providing Canadians with a customs and revenue administration that meets the highest standard of excellence.

Signed by The Honourable Martin Cauchon, Minister of National Revenue

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Date modified:

2002-01-04